Tesco Cars have made the decision to close the business and is no longer accepting orders from customers.
A statement from Tesco Cars said “we started Tesco Cars in good faith and we always aim to do a good job for customers. However, following a review of the business model we and Carsite, our partner, have decided that we cannot offer customers a satisfactory range of vehicles and as a result, have decided it is right to close the business.”
A spokesman for Tesco said “the core response from customers was positive, but we had difficulties early on with the supply of stock. Given time that problem could have been overcome but Tesco has decided to concentrate on its core business at this time.” The Tesco Cars model was launched a year ago and was based on selling ex-fleet stock directly to customers over the internet and was built on Carsite.co.uk’s website infrastructure. It has been reported that customers can claim refunds on cars they have pre-ordered and warranties on cars that have already been sold are still valid through The Warranty Group.
At the time of launch, Sir Trevor Chinn, chairman of Tesco Cars, said "when buying a used car, consumers want to know they can trust the information supplied, that they are getting value for money and a good product, all supported by good customer service. Importantly they also want to be able to take their time to make the right purchase for them. By marrying these principles, the success of the Tesco brand, and the transparent and unpressured online sales environment, we believe we will be delivering a positive new experience for today’s car buyer."