Lexus has come top in the influential JD Power Vehicle Ownership Satisfaction Study for the 11th year running, with a score of 845 out of 1,000. Lexus scored particularly highly in three of the four key categories: vehicle quality and reliability, vehicle appeal, and service satisfaction. The fourth category is "ownership costs".
Coming in second was Honda with a score of 833 followed by Jaguar and Skoda with a tie of points at 825 each. Honda received two awards for the Honda Accord for upper medium car and the Honda Jazz for small car.
The BMW 5 series received an award for executive luxury car as did the Mercedes Benz E Class. The MPV award went to the Citroen C3 Picasso and the Toyota Aygo received an award for city car. The Skoda Octavia also received an award.
JD Power reported that despite economic pressures on car makers and consumers, vehicle ownership satisfaction levels in the UK had increased above those measured in 2010, with improvements across all aspects of the "ownership experience".