Brayleys Renault Milton Keynes

I bought my blue Renault Clio automatic from Brayleys Westcroft in June 2025, aged 19 and only a month after passing my test. It was my dream car, so despite it being significantly more expensive than similar Clios, I was excited to finally own it. Unfortunately, problems started within the first week. The listing incorrectly stated the car had a 1.3L engine when it was actually 1.6L and a hybrid. I began experiencing issues with the speed-limit display and reversing camera. As the car came with a 3-year warranty, I took it back to Brayleys, but despite waiting until October for it to be looked at, I was told nothing was wrong. They did, however, carry out several recalls, including one relating to the gearbox. After getting the car back, it began holding gears and making a horrific noise. When I raised this, I was told it was simply a “characteristic of the car”, despite it never doing this before. On other occasions, the car wouldn’t even select a gear. Again, I was told these were just system glitches. I repeatedly raised concerns about the gearbox and even considered rejecting the car, but I continued driving it because I trusted what I was being told. In August 2026, while driving home from holiday, the car suddenly stalled **while I was driving on a roundabout**, and the gearbox locked. We had to be recovered by the AA to Brayleys Westcroft. This was extremely frightening, especially knowing I had spent almost a year reporting gearbox problems. Brayleys once again told us they couldn't replicate the issue and that there was nothing wrong with the car. Yet, once again, they carried out further recalls, including one involving the ECU. After a year of being told the car was fine, I found this incredibly contradictory. At this point, I wanted nothing more to do with the car or the dealership. Brayleys offered just £9,300 to buy the car back, despite us paying £14,999 for it and other garages offering between £10,000 and £11,500. When we went to collect the car, we were initially told they couldn't release it because it was the weekend and the keys were supposedly locked away. After an extremely frustrating confrontation, the keys were suddenly produced within minutes. This entire experience has been exhausting, stressful and has seriously affected my confidence as a driver. I feel we were repeatedly dismissed and misled, despite raising genuine concerns from the beginning. I have evidence including emails, voicemails, photographs and paperwork to support everything I've said. **My advice: avoid Brayleys Westcroft. Don't buy a car from them, sell one to them, or let them work on your car. I sincerely hope this review prevents someone else from going through what I have In short they manipulate/ gaslight vunerable people