Lookers Nissan Carlisle

Appalling customer service. Our Nissan went in to have an AdBlue issue looked at. We were told at the time of booking not to worry; if we couldn't drive away, they'd sort us out a courtesy car, which is pretty normal but important for us because we're not local. I pressed and was told this couldn't be arranged in advance. Ok. On the day, it wasn't possible to drive away and disaster - they've got no courtesy cars. They have to be booked in advance! And should only be available if you're car's in warranty? Not what they said on the phone. They were looking into it, they said. But they did not. The staff went home and left my wife and 3 young children abandoned outside a closed garage to travel over 200 miles home with low phone battery. Much stress and cost later, we get them home. Every day from then we were promised a call back; our team are looking into a temporary vehicle for you, they said. Weeks have passed and we have nothing, with still over 3 weeks until the car is due to be repaired. I contacted central Nissan customer service, who passed me back to the garage. You try to call and can only get a receptionist who has to email the servicing team to ask them to call you. I've explained many times the difficult position they have left us in and they do not care. The customer service has been appalling and shameful, with no-one seeming to take ownership of the issue or even apologise for the damage their misinformation has caused. I've since heard from others, even many miles away, that their reputation for terrible care is widely known, which I wish I had known from the start. We are so out of pocket and stressed, and a family holiday is on the brink of being ruined, and we still can't get a timely response from them; I would strongly advise against ever visiting this place.