Caru Automotive

Purchased a car from Caru Automotive earlier this year. Before buying, the salesperson advised me not to get the car independently inspected. I ignored that advice and got it inspected anyway, and I'm very glad I did. The inspection revealed multiple serious safety critical faults that existed at the point of sale. Several of these were MOT failure items. The car should never have passed its MOT in the condition it was sold to me in. I have reported this to the DVSA. When I raised these faults under my 3 month written warranty, Caru refused to carry out the majority of repairs and suggested I simply return the vehicle. What they don't tell you, and what I want every buyer to know, is that under the Consumer Rights Act 2015, you are NOT obliged to return a vehicle. You have the right to retain it and claim the full cost of repairs from the seller. I am now pursuing Caru Automotive through the Small Claims Court for the full cost of all repairs and expenses. I have also filed formal complaints with Trading Standards and the DVSA. My advice to anyone buying from here, get an independent inspection done before handing over any money, regardless of what you are told by the dealer. It could save you thousands and keep your family safe. On top of everything else, their communication throughout this entire process has been appalling. Calls go unanswered, responses are slow or non existent, and getting any clear answers has been a constant battle. I am not alone in this experience, other reviews on here reflect exactly the same issues with communication. This review is honest, accurate and based entirely on my own experience. Buyer beware.