Eden Wokingham Hyundai

I brought my Hyundai Kona Electric in after multiple serious warning messages appeared, including a brake system warning. Despite the urgency, I was told they had no technician available — even though the car was literally outside their premises. Instead of assisting, they made me call the AA and wait around 1.5 hours for recovery, which is completely unreasonable. Because of this, my car was treated as a breakdown and I had no choice but to leave it there. I was not offered a courtesy car or any support, and had to pay for an Uber home myself. After several days, they provided a “diagnosis” and charged me £150 — only to then tell me the repair would cost around £1,500. As someone who is not a mechanic, I trusted their expertise, but something didn’t feel right given the nature of the faults. I then took the car to another Hyundai dealership (where I originally purchased it), and they confirmed that the issue described by Eden Hyundai Wokingham would NOT cause the dashboard to behave the way it did. They carried out their own checks and identified the actual issue: the car simply needed a software update — which was done with little to no cost. So to summarise: * I was refused immediate assistance * Forced to wait for AA unnecessarily * Left without transport or support * Charged £150 for an incorrect diagnosis * Quoted £1,500 for a repair that wasn’t needed This is either a serious lack of competence or an attempt to overcharge — neither is acceptable from an official Hyundai dealership. I strongly recommend getting a second opinion before agreeing to any work here.