Harrisons Ford Centre Ltd

I have been a Harrison’s customer for some 16 years. In that time I have purchased Ford Galaxy, SMax, CMax, Focus, Focus RS, Focus ST (3 of them), Fiesta (2 of them), Kuga and Puma ST. I have also recommended several people including both sons. In April 2024 my son who serves in forces and is based in South of England wanted a new car. As such he purchased a Focus ST Line from Harrison’s providing a 8k cash deposit. The remainder of the £16600 price was via a finance plan. He initially travelled south and on first journey engine warning light came on and overheating. As such it was recovered to Ford down south and after a couple of weeks apparently repaired. Upon the next journey north the engine warning light came on again resulting in further work at Harrison’s where apparently repaired. On traveling south again you guessed it light on again and limp mode. Taken into Ford again and apparently repaired. Car then parked up due to deployment. Upon return and drive home same thing again. Harrison’s agreed to deal with the matter and get him into something reliable. As such and believing they would deal with the matter he looked at their stock. Due to the faults with Ford he lost faith in the product and chose to purchase a BMW from them. The price was £19995 but later reduced to £19500. Harrison’s provided him with a low trade in deal for the car that was faulty from onset and he had to pay a further £14600 cash to buy this vehicle which he needed as traveling next day for work. In total he paid 8k in April, £1600 in payments for the faulty car since and then a further £14600 for the new car. A total of £24200 since April for a car that was faulty and now the new one. As such he has lost out on several thousand pounds. A shocking way to deal with a purchase and after sales to say the least. I will no longer do any business with Harrison’s as I am utterly disgusted by their attitude throughout the process. Please be warned you are but a number to them and no longer a customer. Further to the above they are selling the same vehicle so please be aware before purchasing. SM20VZV. DO NOT trust a word they say.