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Lookers Birmingham Star City Vauxhall

3.0 / 5
2 reviews | Add review
, Birmingham B75AH, UK

Lookers Birmingham Star City Vauxhall Used car dealership

0843 634 9576

Most recent reviews

Martin Burden

Dealer
Jun 29, 2021
When I visited your dealership at Star City on 18th June, I had already done my homework and knew what I wanted, we looked around the site for the specific car in mind then walked in to the showroom. Your sales rep Salman Ahmed approached us and asked if we needed anything or could he help. I advised him of what I had visited the site for and he was very helpful, he bought the vehicle to the entrance and showed us round it and explained the features and all done COVID safe, all the time I dealt with him he had our safety and well-being in mind. He gave me a good trade in for my vehicle which met my expectations and we agreed the price and details of the deal. Salman was very pleasing to deal with and no hard sell. I told him what I wanted and he met my expectations. Over all he was a very nice and reasonable guy who I took great pleasure in dealing with. On the day of completion he handled the details and paperwork to my satisfaction and I would deffo recommend him to friends and family.

CC

Dealer
Apr 20, 2018
AVOID at all costs. Incorrectly described car, condition report missed almost all the extensive list of issues with bumpers, alloys, seats, interior plastics and more. Car was filthy, with straw in the cigarette lighter socket (which didn't work) and a front passenger indicator light not working. Car only 3 years old but horribly mistreated!! They sent only one copy of sale - not two - and hasn't signed it. No 3 month warranty - not even by email - I was expected to take their word for it. They messed me about asking for photos and more info (I had the car delivered). Eventually was offered £100 back which wouldn't cover the cabbage that could be fixed. Returned car and have been assured refund on its way. Used credit card deposit thankfully. Trust pilot reviews show all Lookers branches are like this.