Parkway Volkswagen (Kettering)

What a terrible experience! My daughter recently purchased a VW T-ROC and part-exchanged her SEAT Ibiza. The dealership took advantage of a young woman, with little experience of buying a car from a main dealer. After a week of owning the car, I discovered that they had sold her part-exchange for £4000 more than they had given her for it. They persuaded her to fully MOT her part-exchange, which cost a further £300 out of her own pocket, so they didn't have to do it. Furthermore the car they had sold her was overpriced by a fair margin. Their sales tactics were one of manipulation. I tried to contact the Sales Manager, who initially ignored my calls. When I did finally speak to her (after 4.5 hours of persisting!) she basically said there was nothing they would do. I have escalated my complaint to VW UK, the Financial Services Ombudsman and the Financial Conduct Authority, to let them know that this dealership is ripping people off.