S James Prestige Limited

I very rarely leave negative reviews, but this one is justified. Shortly after collecting my BMW i4 M Sport from S James Prestige, I discovered that the windscreen had a crack which had already been the subject of a "repair" before I purchased the vehicle. When I raised this with S James Prestige, they confirmed that the windscreen had previously been repaired and maintained that the repair was to a professional standard. After having the windscreen inspected by a professional company, I was advised that the repair was not of the standard that would be expected, which is very obvious to me anyway from its prominence, and that replacement of the windscreen was recommended. There was also a separate issue with a knocking noise from the car, and S James Prestige resolved that as they should have. Unfortunately, the same approach wasn't taken with the windscreen. S James Prestige offered a £100 goodwill gesture towards a replacement windscreen costing around £500. This completely misses the point. If a dealership sells a vehicle with a pre-existing attempt at a "repair" that is subsequently found to be below the standard a customer should reasonably expect, it should take full responsibility for putting the issue right, not expect the customer to fund the majority of the cost. I also can't help but feel that, had I noticed the crack before completing the purchase, the vehicle would never have been handed over in that condition. Instead, I only discovered the issue after taking the car home, by which point the attitude towards resolving it was very different. What disappoints me most is that this could have been such an easy situation to turn into a positive. Replacing the windscreen would have resolved the matter completely, retained my future custom, and given me a genuinely positive experience that I would have been more than happy to recommend to friends, family and business contacts. Instead, a relatively modest issue has overshadowed what could otherwise have been a good buying experience. Based on my experience, I would not buy from S James Prestige again, nor would I recommend them to anyone looking for a premium used vehicle.

AVOID!!!!!!!!!!!!!!!!!!! AUDI A7 Rear spoiler failed after 2 months of purchase. despite the fact that i reported this failure within the 3 months warranty window, due to my sickness and unavailability of my local garage, i had to delay the appointment by 2 weeks, however they have now emailed my saying that my claim is no longer valid. Please be aware of their terrible after sales customer service and poor quality cars. Feel free to contact me and i can provide you with the full evidence of their poor service.