Squire Furneaux Guildford

We simply don't trust a word they say. We entered into a lease hire agreement and were consistently told by this dealership that minor damage, gaps in the service history and exceeding the allowed mileage would be ignored at the end of the contract - only to be stung for a bill of almost £4,000 last week. Even more worryingly, when the dealership collected the car at the end of the 3 year hire agreement, we were assured that the vehicle was, from that point, their responsibility. We cancelled the fully comp insurance policy and the car was taken away by them and stored in a compound for almost 6 weeks before being collected by their leasing company. What we have only just found out is that for those 6 weeks, the car was in fact OUR responsibility. It is horrifying to think that a vehicle worth over £30,000 sat, uninsured, for 6 weeks in an unknown location, with us being entirely responsible for it. It's disgraceful that this dealership took the car knowing full well that we had cancelled the insurance. Any damage to the vehicle after the dealership drove it away from our house would have been down to us - paying for that out of our own pockets - up to the full value of the vehicle if it had been written off. If you’ve got £30,000 to gamble with, or enjoy playing Russian roulette with your finances, that’s fine - but if not, you’re probably better off avoiding this dealership.

The quality of service was first rate the salesperson who took us through from the initial contact at Squire Furneaux Pirbright to delivery of our new Volvo S60 was extremely professional and helpful. If you are thinking of buying a Volvo would highly recommend this dealership and Mrs S. Pearson.