Stonebridge Motor Company

This is a 100% accurate log of my current dealings with Stonebridge Motors, i have nothing to hide and nothing to gain from lying, unlike them. Firstly don’t believe all of the good reviews, there will be a lot of valid ones granted, but when you collect the car they ask you to scan a code and leave a review, those reviews can only be based on the sale process alone. They will blind a lot of people with the mood lighting booth and covered car, box of flowers and sweet talk, but I’m going to tell you now that once that money is in there bank, they are the most difficult evasive company i have ever had the displeasure of dealing with. I bought myself a Porsche from them, just shy of 21 grand and on the face of it a nice car, but it dropped all of its coolant and used a litre of oil after 200 miles of driving over 3 weeks and my god trying to get it repaired under their “3 Month Warranty” is like pulling teeth. They are not interested at all. It took 7 days of numerous one way phone calls from the point of reporting it, to it getting collected and taken back to their work shop, bare in mind the cars un drivable. It has then to date sat there for a further 10 days, them telling me that the coolant pipe that is required to repair is on back order from the “main dealer” and it just keep adding time on. I have asked on numerous occasions is it “main dealer” you have ordered it from and the reply has always been yes we would only use main dealer parts as we don’t want an inferior part fitted that could cause us further problems, remember that. Anyway i rang Newcastle Porsche and asked about the availability of the pipe, and to my surprise there is one sitting there on the shelf, a revised part number for an improved version, but the correct pipe never the less. I rang them and told them, there is one on the shelf 5.6 miles away from you at the same main dealer you say you have ordered it from, i confirmed more than once with Porsche as the correct pipe, so go get it and fix my car, i even asked Porsche to put it to one side for them. I then received the most bizarre and evasive list of reasons as to why they couldn’t get that pipe, and needed to wait for the one thats ordered. Anyway they have finally sent their first email to me regarding any of this other than confirming collection, now claiming “the part is on back order from “our supplier” due to the age of the car we would not use main dealer parts as it is uneconomical”…Im lost for words. The part at main dealer is £108 + vat, the pipe can be got on ebay or design 911 for around £50 within 2 days, so quick delivery at the cheaper price is available, even so there is what £90 difference to get it today from main dealer. You are giving me all this headache and keeping my car off the road over £90 on a 21k car. They can have my car fixed in a couple of hours, probably could of had it fixed days ago to be honest yet are choosing not to, they are compulsive liars and every interaction they get worse. So the car is currently still there, unfixed, they have my part exchange, my new broken car, and my money, and seemingly have no interest in progressing the repair. My car being off the road longer than iv owned it means nothing to them, no offer of a courtesy car, nowt! They have never called me or returned a call since the day of collection i have a full call log to back this up. They do not know the meaning of customer service, they are 100% focused on the bling and social media, but are incapable of backing up the promises and claims they make on there little videos. So where to now, I feel i am being left with no choice really but to formally reject and instruct a solicitor, they have been given an opportunity to fix it and have gone well beyond what is a reasonable time for what is a 3-4 hour job, iv got no trust in them any more, no confidence they are going to progress the repair, the car isn't fit for purpose. I will update this as things unfold further, but Stonebridge Motors have completely destroyed the buzz of buying a new car and my first Porsche.

I held off posting a review as I wanted to give the dealership a fair opportunity to resolve this. However, between ignored emails, repeated inaccurate information and unresolved safety and reliability issues, I have no confidence in them. In anticipation of Stonebridge’s reply, I have evidence of everything mentioned below. I agreed to purchase a vehicle from Stonebridge Motors on 13th March, with several issues discussed and promised by the owner to be resolved before collection. I was also trading in a vehicle, which Stonebridge had their mechanics inspect before they negotiated a trade-in price. I didn’t collect the car until 10th April. I was told the delay (almost four weeks) was to carry out an MOT and ensure everything was completed to agreed standards. When I collected the car, several agreed repairs had either not been done or were completed to a poor standard. The rear bumper had not been repaired, the wing mirror appeared to have been sanded and not repainted, and there was a failed repair attempt on the roof. There were also further issues: trim hanging down, centre console not secured, interior and exterior not properly cleaned, sat nav stuck showing the car in Yorkshire, hands-free microphone not working, faulty front left sensor activating without obstruction, no log book and no warranty information or MOT certificate provided. More concerning were the mechanical and safety issues: a knocking noise in the steering, the brakes juddering, tyre pressure warning shortly after collection (indicating they hadn’t rebalanced the car when changing tyres), and the car pulling to the left requiring constant correction. I returned the vehicle on 20th April (as agreed with Adam). Dan told me 48 hours later that everything had been completed aside from the sat nav and hands-free system. When I returned, this was not accurate. None of the issues had been resolved apart from some Isofix fittings being clipped on. I had hoped the mechanical and safety-related issues would have been prioritised, but they were simply ignored. To make matters worse, a new scratch was present on the rear driver’s side door which was not there before the vehicle went back into their care. As a result of the unresolved safety-related concerns and repeated inaccurate information, I exercised my right to reject the vehicle and did so within 14 days. After several days of being ignored, Stonebridge eventually responded. They rejected my rejection, stating I had to allow a repair attempt and had not allowed sufficient time. However,the timeframe had been agreed in advance with Adam, and I had made it clear that if more time was needed I would require a courtesy vehicle. Despite this, I was still told the work had been completed when it had not. I also contacted Consumer Advice, who confirmed Stonebridge were confusing “initial” right to reject with “final” right to reject. They stated I was well within my rights to reject the vehicle within the first 30 days and was not required to allow a repair attempt, adding that I had already returned the vehicle and given them a chance, but the issues had not been resolved. Overall, this has completely taken the excitement out of buying a new car. The constant misinformation and lack of aftercare have left me with no confidence in the dealership. After emails continuing to be ignored my only options are court proceedings, a report to Trading Standards and a Section 75 claim. In the meantime, I have had to hire a vehicle for work travel whilst the car purchased from Stonebridge remains unused due to reliability and safety concerns. What seemed like a “premium” experience - a showroom tour and even a promise of flowers on collection (which never materialised) - has fallen well short once issues have arisen. I would strongly advise others to carefully consider my experience before purchasing from this dealer. If you do go ahead with buying from them, part-pay on a credit card to give you some protection as Stonebridge aren’t registered with the Motor Ombudsman.

Only gave 1 star as i couldnt give any less! I had a very disappointing experience with this dealership and would strongly advise others to proceed with caution and avoid. From the start, the staff made promises that they simply didn’t keep. Important details about the vehicle were either misrepresented or conveniently “forgotten” when it came time to finalise the sale. Communication was poor throughout — calls and messages often went unanswered, and when I did get a response, the information kept changing. What was initially agreed upon didn’t match what I was later told, which made the whole process feel dishonest and frustrating. Reliability is key when making a purchase as significant as a car, and unfortunately, this dealership failed on that front. I left feeling misled and with very little confidence in their professionalism or integrity. Bought a car and waited 7 weeks with constant lies and manipulation from the manager, who is a compulsive liar. Given multiple dates the car would be "ready by", being told that "minor repairs" were needed, only to turn up to the dealership and found out the car is actually a non runner! Decided to request all the money back and go elswhere. I would recommend looking elsewhere if you value transparency, honesty, and dependable service.

Five Star service - throughout the whole experience the team were helpful and super informative. I dealt with Adam and he awnsered every question I had and kept me up to date throughout the preperation process. I arrived on site 3 Days after leaving a deposit and my car was exactly as Adam told me it would be, in immaculate condition. Nothing had been missed while preparing the vehicle and I even got presented the vehicle in a beautiful handover bay. I had a VIP Service, pulling a cloth off my new car which I have never had before when purchasing a car. I even got a lovely bunch of flowers! I couldnt rate this garage any higher or reccomend them any more, top class service and top class vehicles. I will deffintley be using again! Thank you so much Adam + Stonebridge Team!

Got my 2016 m5 start march 2025 full check gear box was knocking 3 4 gear I had m tech autos fife scotland. I wouldn't recommend these guys or garage absolutel fraudster

if its a good review its a fake 1 repair was around £1800 will upload the invoices why take a chance i will be in debt for years over this car all because off cow boys selling death traps the fact i have to leave even 1 star is a joke should be 0 if you can not be bothered read this whole thing then that's cool but what ever you do don't buy from this place its shocking i went from Aberdeen to Newcastle so not like i could return the car there and then breaks failed after 2 days cost £1800 every bit of the breaking system needed to be changed. day after got the car home i noticed fluid coming from the car turns out it was a split pipe on the radiator tryed to use the satnav broken was told the sd card had been removed but no offer to return it turns out the main part needed as the one on it was labled for parts only so they new that didnt work a break pipe was broke which ended up putting bits of metal throw the system the day after i picked up the car and got it home it went in to limp mode due to the dpf playing up and needed to be done car ended up over heating due to above one of the rear seatbelts does not work a door pillaar had a dent in it did see as when picked up the car i took there word the car was mint 3 tyres had slits on the side wall which means it could not pass an mot which is strange cause it came with a full mot a screw was going throw a wire holding the headlight cover in which lead to the lights going barley any life on the pads and discs which needed changed that was not included in the £1800 repair the car has been off the road for 3 weeks now the garage did take some of the blame but are not willing to take all the blame and pay the full price the warranty isnt worth shit there is thousands of places you can get a car so why take a chance