Endeavour Volvo North London

Probably the worst case of customer service I have ever come across. Be aware that the salesmen will lie to do anything to get a sale. Make sure you get anything they promise to you in writing or better still, record all your interactions. Free service packages, warranties - they mean nothing once you've bought the car. You'll get a lot of paperwork - oh yes. You will have to sign papers saying you have been informed about gap insurance, wheel insurance, tyre insurance, bodywork protection, upholstery protection - all the extras. Everything discussed is documented and signed but the things that you want, the things you need, the things they promised you - the service package, the warranty, strangely you come away with nothing. I was promised 3 years free servicing, 3 years warranty and 8 years on the battery but when I looked into it, there was no free servicing. Do I have a warranty? I don't know, I have no paperwork. I don't even have a receipt for the car, I can't even prove I bought it other than the money going out of my account on my bank statements! I tried contacting them by email, by phone but nobody will take my calls or come back to me. I spent £67,500 on a car and a couple of weeks later they won't even do me the courtesy of returning my calls or answering my emails. I tried complaining to Volvo directly and received this reply "Whilst Volvo Cars North London do work as a partner with Volvo Car UK, Volvo Cars North London remain an independent business and will need to review your complaint internally." Be aware that you may think that buying a car from "Volvo North London" you will have the security of the Volvo Company behind you but you do not. Dealing with the complaint "internally" is no good if no one replies to your emails or returns your calls. You think that buying from a "main dealer" you are avoiding all the pit falls of buying a 2nd hand car from a dodgy dealer but these dealers are the dodgiest I have ever come across. I would NEVER have bought from them had I known what sort of dodgy dealers they are. Do yourselves a favour - however "sweet" the deal may look, go buy a car from somewhere else.