Kieran shaw
Dealer
Aug 17, 2026
Absolutely shocking customer service from both Audi Wakefield and Audi UK. Avoid at all costs.
The entire experience we have received has caused significant stress and anxiety for both myself and my husband. We have had 3 weeks of hell and been unable to focus on anything else, as I have been driving an unsafe vehicle that could have endangered my life and that of my family due to system errors which I was unaware of until the car malfunctioned at 40 mph. I am now extremely hesitant to drive the car again and am very dissatisfied with the overall situation, from the vehicle's faults to the service I received regarding the hire car.
The whole customer experience from Audi Wakefield, the Audi customer service team has been appalling each person you speak to says the other person is lying!!!!
This is our replacement car from a previous brand new A5 which had the same faults we was mis sold the car as we was advised all issues have been resolved. Nobody will take ownership of the issues.