Westridge Garage

**AVOID AT ALL COSTS.** I'd heard horror stories about garages before, but I never imagined I'd end up experiencing one myself. From start to finish, this was an incredibly frustrating and disappointing experience. Communication was appalling. It was often impossible to get hold of anyone, with phone calls going unanswered for days at a time. The repairs also took around a week, far longer than I would reasonably expect. After being charged over £1,000 for repairs following the garage's diagnosis, I collected the car expecting the original fault to have been resolved. Instead, within around ten minutes of leaving the garage, the same fault returned and was actually worse than before, leaving me close to breaking down and having to take the car straight back. What concerns me most is the standard of diagnosis. After replacing expensive parts, I was then told the issue appeared to be the wiring loom and that this had been identified by "waggling the wires." That immediately raised the question of why the electrical system had not been properly investigated before I was charged for replacement components. To me, that suggests the diagnostic process was seriously lacking. I eventually managed to get the car home, but I have absolutely no confidence in either the diagnosis or the quality of the repairs that were carried out. I now feel I have little choice but to pay another garage to inspect the work, confirm what has actually been done, and correctly diagnose the fault. I am potentially facing yet more expense simply to achieve what I paid for in the first place. This experience has left me feeling completely let down. I paid a significant amount of money and was left with a car that was no more reliable than when I first took it in—in fact, it was worse. Based on my experience, I would never use this garage again, and I would strongly advise anyone considering taking their vehicle there to think very carefully before doing so.

Went in with a cold heater on my Mitsubishi outlander They sorted this out and I am very pleased with the service