yousef alrafai
Service
Oct 25, 2020
Gross negligence resulting in potential fatalities.
I took my 2014 BMW M6 here for a brake fluid service a couple of weeks ago. Two days after receiving the car back the braking and traction control warning lights popped up. I called them and told them about the faults showing and they said they would call me back to book the car back in to check over it (I assumed this was an electronic fault). They never called. The next day my brakes failed and my girlfriend and I were almost involved in a high speed collision. After being towed to a garage it turns out that this service centre had FORGOTTEN TO CLOSE THE BRAKE CALLIPER NIPPLES. My car alloys were covered in brake fluid and beginning to strip paint as a result. They are refusing to even refund me for this service (let alone 4 new alloys costing £10k+) so I am having to dispute the transaction with my bank whilst proceeding with a law suit against this establishment for gross negligence nearly causing a fatal collision.