Nk Motors Ltd Kia (Long Eaton)

I purchased a vehicle from NK Motors Long Eaton last year. The sale of the car was perfect, as you would expect it to be. The staff were helpful & the car was ready as promised on the date arranged for collection. It is the aftersales & the communication that let this company down. After a few days of having the car, we noticed that the passenger door didn’t lock & we had a leak. I did get this booked in & the car was with them for approx. 2 weeks as the locks got fixed & the thermostat/coolant was replaced. I had the car back for 4 days & noticed this was still leaking. I was advised to take it back in however with them carrying out the repairs at the Chilwell branch, they knew nothing about it as there was no communication between branches. The car was with them for a total of 8 weeks resulting to it then needing a new battery as it was just sat there & every time I called I would get a different reason/excuse as to why it wasn’t ready. I was promised call backs that never came & it was just a very exhausting situation to be in. There is no communication unless this is chased. I also had to chase up my log book which was not received but again, there was no communication to tell me that this had been done therefore because it had been longer than 6 weeks, I had to pay £25 for a replacement logbook that I didn’t even know was missing. I had a year’s warranty on the car which at the time of the sale, sounded amazing. However, if anything is wrong, you are waiting at least 6 weeks for an appointment & then the x amount of time that they have the vehicle for as it isn’t fixed straight away or when they say it will be. If anything was wrong with my vehicle within the warranty period, I ended up taking it to my regular garage & paying for the work to be repaired & received it back the same day as paying for this to be taken somewhere else was just much easier then having to go through the whole experience of dealing with this company again which is really disappointing as you have the warranty there for a reason but it just wasn’t worth using. I honestly wouldn’t recommend this company & would not buy from them again which is a shame as I had high hopes for them originally with it being a new branch that had opened. I just wish the communication was better & they told you the truth rather then each staff member giving different excuses.