Autotrade Southwest

I bought a 2015 GTD from them last year, and have had nothing but issues from the get-go. It took WEEKS to get the MOT done on the car, as it had ran out while in their possession. I had to take a flight from Glasgow to pick the car up, and that’s where the issues started. The MOT still wasn’t done by the agreed pick-up date so I had to cancel and reorganise another flight which I lost money on. Matt done me a ‘goodwill gesture’ and provided me with a 3-month warranty scheme that wasn’t worth the paper it was written on; after counselling with the ombudsman I was told that all dealer-private sales come with a statutory warranty period which often is 3-months - I was mislead into believing this was some great thing he was doing for me when it was supposed to be given to me anyway. On the day of collecting the car, it had ‘developed faults while testing’ and, I shit you not, waited 6 hours from my arrival till way after closing time because of one issue or another. The inspection of the car had to be done in pitch back darkness, and it was only the following day when I took the car back to Glasgow I seen all the issues - seats ripped, cigarette burns in the upholstery, lacquer peeling back on the centre trims, alloys scuffed to fuck, ALL tyres mismatched with one of them under the legal limit for tread, the front grill was smashed up in bits, rust on the doors and sills, absolutely reeked a smoke inside. I sent emails and messages about this and yet not had a reply. They were willing to let the car go without a proper health check - the timing belt and water pump were inspected at 40k odd but never replaced or serviced - and VWs require the two to be changed between 80-100k. I paid fees I had no idea even existed, and we’re talking in the hundreds of pounds, and this was after my finance all went through and got sorted. I got home, and the car had no coolant in it. Something wasn’t right, so straight into a local garage it went and spent close to 3 months in diagnostics. Still dealing with the coolant loss. So far the EGR cooler, Intercooler, heater matrix, and water pump have been changed. Steve, the salesman was a nice lad, but unfortunately his ethics were driven the company’s greed. Matt’s just a fucking dickhead. The way he spoke to Steve, and myself as well would have warranted his face being smashed in. Avoid, nothing but con men. If I was wiser at the earlier stages I would have taken them to court.

Avoid! Taking them to court this week! Watch for updates on all platforms 0 stars!!!! Absolutely diabolical! Avoid these con men like the plague! Currently in the process of taking them to court - hearing date on the 1st October! They are con men, selling faulty cars ! Read all reviews before buying, all the same issues, bad communication, fault lights and management lights not working, refuse to take responsibility and push on time to resolve issues so they can try to push it passed a timescale for CRA! They falsify MOT documents and try to demoralise people. They don’t respond for weeks and weeks to push on time! Their ADR service are biased towards the company and try to be little you , I reported my car as faulty 1 month after purchase! I agreed to a repair which was not done correctly and the faults not rectified as promised to which I have proof of! I have given them numberous chances to sort it but I’m taking this company all the way and I won’t give up, with pages and pages of evidence against them to prove my case! They use a car garage called VW car repairs to repair faults annd I feel so sorry for the manager there who has to deal with endless calls from people, he was the only decent person I dealt with, he confirmed to me that my car was a massive mechanical failure and after weeks of back and forth to them ASW refused to claim liability and told them not to fix my vehicle or even do the diagnostics to see what faults were present, their response to the court claim was even a lie stating I refused to return the car for testing, I drove 150 miles round trip and left my car there for them to ring me and say that ASW would not claim liability! All this in writing! So they are even lying on court claims!!!!!! Avoid!!!!!!! I have waited until now to write this review in the hope they would come to their senses but they haven’t !!! All the evidence I have will be posted on social media and every other platform to ensure people don’t get treated and abused like I have! Nearly a year of this and they couldn’t care less!