Autotrade Southwest

These people are crooks, steer well clear. I viewed a car and placed down a holding deposit which I was informed several times by the sales rep and the manager David Merino that it was fully refundable. The car itself needed some work, engine work as well and interior work, which they agreed to fix. The car itself had a pretty large crack approx 11cm on the windscreen which I was assured was recently MOT on site which pass the legal requirement. This was a lie and a fraudulent MOT. When I challenged this as well as my concerns of potential other things which passed the MOT which wasn’t to the legal level, I requested my fully refundable deposit as promised back. I then had several days of back and forth where they were determined not to let me have the deposit back, this included them offering to fix the windscreen. I informed them that I was to flex the consumer rights act where I do not have to accept a fix. They then refused to speak to me as I didn’t accept the proposal to a fix and they went onto sell the car to some poor person during the dispute which was also against the contractual terms in their agreement. I’m now pursuing legal proceedings. They are crooks as they are selling shoddy cars and doing their own in house MOT & servicing which in this instance has been certified illegally. Be very careful. Trading standards are investigating as this handling does not meet the acceptable standards on trade in the UK.

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of what I perceive as damaged repairs that even when fixed the mechanic lacks competence, run run run!!!!

Had to take my car back several times, Staff are unprofessional and rude. Left scratch marks all over my car (in circles) and are not doing anything about it. Wouldn’t bother with this company.

Worst experience ever. Con merchants. Sell faulty cars not road worthy as well. Don’t waste you r money and time buying a car from them . The trading standard should get involved as they sold me a faulty car by putting my life at risk. They fixed it but put more fault in the car . Never ever want anyone to buy a car from this dealer

Con men selling damage repaired cars - avoid. See through the fake 5 star reviews & read all the horror stories. Trading standards aren’t doing their job properly allowing them to continue.

Lovely service from a funny gentlemen called Jay. Made my experience in buying the car very easy.

Having being messed around at another garage. I got in touch with Adam and the experience from the get go was flawless. From helping me find the right car to helping with the finance application. Already recommended to the family and friends.

The worst customer service from Omar (part owner). Never in my life have I seen a successful business owner with the mindset of someone like that. Wouldn’t take a car from them even if it was free. Stay well away.

Travelled down from Newcastle by train. Picked up an e class cabriolet on61 plate. Looked better than advertised. Drove it nearly non stop down to Spain. No issues whatsoever. Ni lights on dash, used no oil or water., Great eye-catching purchase. Thanks for your help boys. Keeping it in Soain for summer,chill part ex with them when I return.

Please do not purchase from these people and do not give any deposit, purchased an Audi Q5 and after 4 Weeks the automatic gearbox went. The warranty was as much use as an ashtray on a motorbike so I got the car back to them as they said they would repair it, after 3 weeks with no car they said it would cost £2000 and as it was wear and tear I would have to pay £750 towards repairs. Spoke to the finance company who advised me not to pay as the trader was liable to repair the car so it is now in the hands of the finance company and the motor ombudsman. But my wife and family are still without a car I feel like such a fool for allowing this to happen please please avoid this garage.