Autotrade Southwest

I bought a 2015 GTD from them last year, and have had nothing but issues from the get-go. It took WEEKS to get the MOT done on the car, as it had ran out while in their possession. I had to take a flight from Glasgow to pick the car up, and that’s where the issues started. The MOT still wasn’t done by the agreed pick-up date so I had to cancel and reorganise another flight which I lost money on. Matt done me a ‘goodwill gesture’ and provided me with a 3-month warranty scheme that wasn’t worth the paper it was written on; after counselling with the ombudsman I was told that all dealer-private sales come with a statutory warranty period which often is 3-months - I was mislead into believing this was some great thing he was doing for me when it was supposed to be given to me anyway. On the day of collecting the car, it had ‘developed faults while testing’ and, I shit you not, waited 6 hours from my arrival till way after closing time because of one issue or another. The inspection of the car had to be done in pitch back darkness, and it was only the following day when I took the car back to Glasgow I seen all the issues - seats ripped, cigarette burns in the upholstery, lacquer peeling back on the centre trims, alloys scuffed to fuck, ALL tyres mismatched with one of them under the legal limit for tread, the front grill was smashed up in bits, rust on the doors and sills, absolutely reeked a smoke inside. I sent emails and messages about this and yet not had a reply. They were willing to let the car go without a proper health check - the timing belt and water pump were inspected at 40k odd but never replaced or serviced - and VWs require the two to be changed between 80-100k. I paid fees I had no idea even existed, and we’re talking in the hundreds of pounds, and this was after my finance all went through and got sorted. I got home, and the car had no coolant in it. Something wasn’t right, so straight into a local garage it went and spent close to 3 months in diagnostics. Still dealing with the coolant loss. So far the EGR cooler, Intercooler, heater matrix, and water pump have been changed. Steve, the salesman was a nice lad, but unfortunately his ethics were driven the company’s greed. Matt’s just a fucking dickhead. The way he spoke to Steve, and myself as well would have warranted his face being smashed in. Avoid, nothing but con men. If I was wiser at the earlier stages I would have taken them to court.

Avoid! Taking them to court this week! Watch for updates on all platforms 0 stars!!!! Absolutely diabolical! Avoid these con men like the plague! Currently in the process of taking them to court - hearing date on the 1st October! They are con men, selling faulty cars ! Read all reviews before buying, all the same issues, bad communication, fault lights and management lights not working, refuse to take responsibility and push on time to resolve issues so they can try to push it passed a timescale for CRA! They falsify MOT documents and try to demoralise people. They don’t respond for weeks and weeks to push on time! Their ADR service are biased towards the company and try to be little you , I reported my car as faulty 1 month after purchase! I agreed to a repair which was not done correctly and the faults not rectified as promised to which I have proof of! I have given them numberous chances to sort it but I’m taking this company all the way and I won’t give up, with pages and pages of evidence against them to prove my case! They use a car garage called VW car repairs to repair faults annd I feel so sorry for the manager there who has to deal with endless calls from people, he was the only decent person I dealt with, he confirmed to me that my car was a massive mechanical failure and after weeks of back and forth to them ASW refused to claim liability and told them not to fix my vehicle or even do the diagnostics to see what faults were present, their response to the court claim was even a lie stating I refused to return the car for testing, I drove 150 miles round trip and left my car there for them to ring me and say that ASW would not claim liability! All this in writing! So they are even lying on court claims!!!!!! Avoid!!!!!!! I have waited until now to write this review in the hope they would come to their senses but they haven’t !!! All the evidence I have will be posted on social media and every other platform to ensure people don’t get treated and abused like I have! Nearly a year of this and they couldn’t care less!

Sly practices, do not believe 'fully refundable' terms only provided after funds received, complete lack of empathy

These people are crooks, steer well clear. I viewed a car and placed down a holding deposit which I was informed several times by the sales rep and the manager David Merino that it was fully refundable. The car itself needed some work, engine work as well and interior work, which they agreed to fix. The car itself had a pretty large crack approx 11cm on the windscreen which I was assured was recently MOT on site which pass the legal requirement. This was a lie and a fraudulent MOT. When I challenged this as well as my concerns of potential other things which passed the MOT which wasn’t to the legal level, I requested my fully refundable deposit as promised back. I then had several days of back and forth where they were determined not to let me have the deposit back, this included them offering to fix the windscreen. I informed them that I was to flex the consumer rights act where I do not have to accept a fix. They then refused to speak to me as I didn’t accept the proposal to a fix and they went onto sell the car to some poor person during the dispute which was also against the contractual terms in their agreement. I’m now pursuing legal proceedings. They are crooks as they are selling shoddy cars and doing their own in house MOT & servicing which in this instance has been certified illegally. Be very careful. Trading standards are investigating as this handling does not meet the acceptable standards on trade in the UK.

From day one service was shocking. Car wasn’t ready. Part exhange price dropped after agreeing a price. Vehicle had many dangerous faults. These went to be repaired but came out unfixed and there was significant further damage to the paint work and vehicle. All of course were apparently there before. Beware if you email your problems for an evidence trail this company will block your emails and contact. They never get back to you, don’t even know the name of the person dealing with your car or say they will call back but weeks or months later still nothing. Within the constant poor customer services and lies and fake repairs they hope you give up , so my advice is do not use this garage and if you do email no call so you have evidence for the ombudsman, they will out without orejuduce in the emails meaning it cannot be used in I’m court but this is only relevant if they are trying to come to a resolution which they pretend too h it the emails will evidence they aren’t, stay away from this dangerous lot of what I perceive as damaged repairs that even when fixed the mechanic lacks competence, run run run!!!!

Had to take my car back several times, Staff are unprofessional and rude. Left scratch marks all over my car (in circles) and are not doing anything about it. Wouldn’t bother with this company.

Worst experience ever. Con merchants. Sell faulty cars not road worthy as well. Don’t waste you r money and time buying a car from them . The trading standard should get involved as they sold me a faulty car by putting my life at risk. They fixed it but put more fault in the car . Never ever want anyone to buy a car from this dealer

Con men selling damage repaired cars - avoid. See through the fake 5 star reviews & read all the horror stories. Trading standards aren’t doing their job properly allowing them to continue.

Lovely service from a funny gentlemen called Jay. Made my experience in buying the car very easy.

Having being messed around at another garage. I got in touch with Adam and the experience from the get go was flawless. From helping me find the right car to helping with the finance application. Already recommended to the family and friends.