Basingstoke Renault

If I could give Martin’s Basingstoke Renault zero stars, I would. Martin’s Basingstoke Renault sold me a family car for a huge amount of money, and the experience has been nothing short of a nightmare. I trusted them to sell me a reliable vehicle that would be suitable for my family, but instead I have been left with a car that has caused constant stress, inconvenience, and disappointment. The car they sold me has been back to the garage 17 times, and it is still not right. A family car should be safe, dependable, and something you can trust every day. Instead, the vehicle sold by Martin’s Basingstoke Renault struggles going uphill, has stopped unexpectedly, and has ongoing gearbox problems. After 17 visits, I still do not have the reliable family car I paid for. The impact this has had has been ridiculous. I bought a larger vehicle because I needed the extra space and seats for my family, but instead I have spent my time dealing with faults, arranging repairs, and trying to manage without a car I can actually depend on. To make matters worse, when the car was in the garage, the courtesy car provided on the occasions it was offered was a tiny vehicle that was completely unsuitable compared to the family car Martin’s Basingstoke Renault sold me. It did not have the same space, practicality, or number of seats, leaving me struggling with a car that simply did not meet my needs. For the amount of money I paid, I expected a quality vehicle and a dealership that would stand behind the car they sold. Instead, I have been left frustrated, disappointed, and regretting ever buying from Martin’s Basingstoke Renault. I would strongly advise anyone looking for a reliable family car to think very carefully before buying from this dealership. My experience has been extremely poor, and I would never choose Martin’s Basingstoke Renault again.

If I could give Martin’s Basingstoke Renault zero stars, I would. Martin’s Basingstoke Renault sold me a family car for a huge amount of money, and the experience has been nothing short of a nightmare. I trusted them to sell me a reliable vehicle that would be suitable for my family, but instead I have been left with a car that has caused constant stress, inconvenience, and disappointment. The car they sold me has been back to the garage 17 times, and it is still not right. A family car should be safe, dependable, and something you can trust every day. Instead, the vehicle sold by Martin’s Basingstoke Renault struggles going uphill, has stopped unexpectedly, and has ongoing gearbox problems. After 17 visits, I still do not have the reliable family car I paid for. The impact this has had has been ridiculous. I bought a larger vehicle because I needed the extra space and seats for my family, but instead I have spent my time dealing with faults, arranging repairs, and trying to manage without a car I can actually depend on. To make matters worse, when the car was in the garage, the courtesy car provided on the occasions it was offered was a tiny vehicle that was completely unsuitable compared to the family car Martin’s Basingstoke Renault sold me. It did not have the same space, practicality, or number of seats, leaving me struggling with a car that simply did not meet my needs. For the amount of money I paid, I expected a quality vehicle and a dealership that would stand behind the car they sold. Instead, I have been left frustrated, disappointed, and regretting ever buying from Martin’s Basingstoke Renault. I would strongly advise anyone looking for a reliable family car to think very carefully before buying from this dealership. My experience has been extremely poor, and I would never choose Martin’s Basingstoke Renault again.

My van had a recall a time slot was arranged and I was advised would take approximately 15 minutes .I did verify this upon arrival. over 1 HR later whilst sitting waiting for what I thought was a quick job I asked why it was taking so long they then advised there was another recall that was being delt with at the same time .I appreciate this but as only sitting 4 foot away no one had the decency to make me aware ,I was just left sitting there wandering what's going on , not entirely sure this passes for great customer service a simply word keeping me updated to date so perhaps make arrangements to leave it longer and return to work but nothing ende up waiting 1hr 45 minutes without any form of apology or consideration for any lack of communication