Brian Baker Cars

Just a follow on from my previous review, my step daughter informed me today that she returned to the dealership a couple of days after buying the Ford Kuga because the engine management light had come on. They told her it was probably due to rusty rings where the car had not been used for a little. That tells you all you need to know about this lot.

Sold my step daughter a Ford Kuga, 14 days later the engine packed up on the motorway, whilst trying to get to the hard shoulder she was hit by another car from behind. Brian Baker cars have refused to take any responsibility for either repairing the damaged engine, replacing the car or giving her the money back, even though she has only had the car 2 weeks. The consumer credit act states she is entitled to a replacement car or a full refund. This company stated that because the car was slightly damaged in the accident, caused by the engine failure, that negates any responsibility they have towards the customer, this is simply not true. They told my step daughter if she gets £2000.00 of the insurance company they will sell her another car at a discount, they also told me the same thing. If you are considering buying a car from this company you should consider how they treated my step daughter before you hand over any moneys