Cars Direct Peterborough Limited

I bought a car online and when it arrived yesterday it was not as described. There was no sat nav or Apple car play. The wrong multimedia unit was listed. It didn’t have the original alloys. There wasn’t a full service history. They didn’t complete a full service before they sold it to me despite promises. The car arrived filthy dirty on the exterior and interior. Mould was forming in the boot. A panel join was rusting. There were many notable scratches and chips which I was told it didn’t have. Most significantly there was an outstanding safety recall on the vehicle that I wasn’t notified of. The V5 was also suspicious. They said the vehicle had no previous owners and it wasn’t even owned by the dealership. I have had to contact the name listed as owner despite it saying there were no owners to see if they had even sold it to the dealership and to ensure that it wasn’t a stolen vehicle. They agreed to deliver and the driver did not stay when I started to raise concerns. He took off without me signing anything. I received a poorly written invoice which had grammatical errors and lacked any genuine information of the agreed. The people I have spoken to have been extremely abusive and have called me a ‘stupid woman’ and told me to ‘get lost’ when I raised concerns with them. I asked for a refund and they have refused. They have threatened me repeatedly when I have said that I need to take this further. I don’t want the vehicle and have told them to collect and give me a full refund based on being mis-led by their false advertising and constant lies and deceit. There were even receipts in the car for a petrol station where they used different cards that were declined. Very suspicious. They are untrustworthy despite our consumer rights under the 2015 act. I have stopped trying to speak to them on the phone as they are so vile. I’ve issued them with a formal letter of complaint and quoted my rights to a full refund within 14 day period but they are still refusing.