Fusion Motors

Avoid Fusion Motors of Grays in Essex. Salesman Darren lied about giving a service on the car before handover. This was not done. Documents were missing, and car was unroadworthy as Fusion did not relay the correct procedure for registering back with the DVLA, as they failed to tell us also the car was SORN until after my wife arrived to collect the car. We couldn’t drive it for several weeks. Fusion Motors of Grays in Essex also deliberately chose to ignore all polite contact from us over this. Went through the AA complaints procedure (they are an accredited dealership) and Fusion Motors of Grays in Essex walked away from this. Considering small claims court right now. Be wary of AA accredited garages. The AA’s seal of approval is not worth the paper it’s written on.

Excellent experience bought my Ford, car was delivered to me on time as they promised and got myself a decent deal.

Great experienced with Fusion Motors. Highly recommend and appreciate their hospitality for customers.

Really polite and friendly, not pushy at all. Very accommodating and professional would highly recommend!

To be Honest, Myself & My Family are over Whelming Happy with the Car. What Cars described & What they deliver, is so Accurate. We Did not even visit them as Very Far Away from our place. After the Delivery, we realize, we received the Car, exactly what We saw on the Pictures and Live Video. They are very Honest, Trust Worthy & Providing Excellent Service. Anyone Can Trust Their Words without even considering twice. We wish them True Success in Their Business and Pray Their Families Stays Safe and Healthy. God Bless.

Terrible company. Extremely unprofessional behaviour and deception to trap you into buying a car only to discover later that it’s faulty and the warranty doesn’t cover anything which they didn’t explain when selling it to me which is illegal. They’re now legally obligated to take the car back at their own expense but they’re refusing to cooperate and I’ve been told by legal advisors that they’re in the wrong and they’re legally obligated to remedy the situation but they’re refusing to do so. So now I’m escalating the issue and awaiting their response, and will be taking them to court and ensuring that they get what they deserve. Awful behaviour from this company. Get in touch with me for more details, simply do not use this company at all costs. I’m willing to update this review once they respond to my complaint and remedy the situation.