Fusion Motors

Where do I start with this company, awful communication! Awful customer care! And selling un-road worthy cars... I bought a ford ranger from here, before we took home they said they would replace the obvious to eye wear and tear on this vehicle. When we went to pick up, firstly, the car stank of weed and had definitely not been cleaned - this is minor as we could obviously clean it, there was an oil drip on the floor which we questioned, Doug gas lit us into saying they’ve had non stop cars in and out, the car had just been serviced and MOT’d, the vehicle is sound - he is the ‘car expert’ so we trusted him. We bought and took home to find puddles of oil to be left where ever we parked, the engine light also came on. We took the car to our local garage which Doug said he would pay for the service. Which the garage had found MULITPLE issues with and they said this definitely hadn’t been serviced correctly, if it was even at all serviced, this had been fiddled with and not put back correctly, it had hardly any oil left in and couldn’t hold the oil for long before it leaked out and therefore was actually not fully road safe! One of the tyres were 0.1mm close to be illegal also, even though Doug said he would have 2 tyres replaced before we collected. We requested a refund which we were told the car would be picked up on the Monday (6days later). We had no contact from Fusion motors at all, so I called MULTIPLE times, to be told I would get a call back MULTIPLE times, I waited hours. When I did finally get the call back, Doug, said if I could bring the car back to the garage I would get a refund straight away! THE VEHICLE WAS NOT SAFE TO DRIVE. Which I explained, he actually kept butting it and would not let me explain my concerns, and implying because I’m a female that I don’t drive vans he said and I quote “You don’t understand vans, you don’t drive vans, the engine lights comes on all the time and people’s still drive them, you can still drive vans when the engine light comes on, you just don’t understand how they work.” Which was not my concern, my concern was the vehicle does not hold oil. And even though we agreed the car to be picked up on the Monday, he then proceeded to say it might be Wednesday. I then argued, I’ve already spent out a full months tax, and insurance to not have use of the vehicle, I wanted it picked up today as agreed - he also said he would also look into giving me compensation for the fact I’ve spent out on tax, insurance, diesel and the health inspection the garage had done.l (which he said would be paid for anyway!) We have received NOTHING! Not even the service from the garage that he said he would cover! - This promising behaviour is extremely unprofessional! He sent 2 very incompetent people to come and collect the vehicle - As one of the drivers pulled the ford ranger out of my drive, he caught the vehicle on the wall, knocking half of it down. I phoned these people and explained they’ve knocked the wall down and I asked them to come back - he hung up on me the first time and the second time he said he was coming back. They DID NOT return - there for we was unable assess both damage to the car and the wall together! We have been to and from with this company with what they will do to fix the issues that we are extremely unhappy with but because there was ‘no damage’ to the vehicle they will not compensate the damage being done. The customer care towards us has been absolutely disgusting. Firstly implying because I’m female and ‘don’t drive vans so I don’t understand them.’ And then secondly implying that I’ve lied about damage being done to my property. And to top it off. We have not been compensated for the service that Doug said he would pay for our garage to carry out to check the oil leak. They currently have this ford up for sale for more than we actually paid for it originally.. avoid avoid avoid! Absolutely disgusting.

SCUM IN Greys I payd holding depostif £100 for car , check all information inc pictures , on 22nd Feb I drive with my mate to Grays to see car over 2h ech way , we was told to wait in cold werehouse or go to gwr coffe , after over 1h they arrive with car but it was not like on pictures , with several dent on body work , demeged bumper , berlingo was messi inside etc , so car was not redy for salle , I was told that deposit will be send back to me on Monday 24th , today we have 3rd of March they dont even replay to my emil , so like I seed in my email today I soke with my bank and with police

Bought car of these Darren had it delivered there said not been in accident nothing on dvla had check it x Had car a day light come on phone Darren to get it sorted he got someone out we got told it been on a crash there came for car a week but would give me My delivery fee back £337 and my admin fee back it £199 so out of pocket by £536 lot of money so would not touch them here some pic x I like my money back I was sold faulty goods

Please don't be in trouble by buying car from them. Please check their accreditation. They are not accredited by financial ombudsman. Their guaranty provider also got a very bad review. They sold a faulty car. They charged additional £350 for providing guarantee. Car wasn't clean enough. 1st day they put air to the tyre infront of me. I didn't think it got puncture on it. I had to change the tyre by myself to get back home after collecting. The car wasn't serviced. Then slowly, I was having issues with the car. Lots of issues. Basically they sell faulty car with the guarantee and they want the buyer to spend their time, energy and money by hassling with the guarantee provider years and years. As per the law, they supposed to fix the car. After buying the car, within 2/3 months the car was showing engine light on. As per the law, they should fix and give the car back to me as I reported everything and drop the car back to them within 5 months time. They are now having the car for nearly 2 weeks. Not responding to my emails. Everytime try to call me. I have appointed solicitor, also my finance company is going to go after them. Look like they still don't care.

One star is too good. Please avoid this dealer, had nothing but problems with them and the vehicle I purchased. Lots of empty promises and repairs not carried out. I returned the vehicle and they said they would fix all the faults and after they had the vehicle two weeks they told me the vehicle was ready for collection, the vehicle lasted 10 days before it broke down and left me stranded. I had to get the finance company involved and then reject the Škoda Octavia VRS. The vehicle was returned on the back of a recovery vehicle.

great service, love my car

Good experience. Extremely professional Cannot fault customer care and communication.

Very good customer service

Fusion Motors exceeded my expectations! From a seamless financing process to a stunning Audi Q7 that looked brand new, their commitment to customer satisfaction shines through. Friendly staff, transparent dealings, and a top-notch vehicle make Fusion Motors my go-to for quality cars and exceptional service. Highly recommended!

Highly recommended for anyone seeking a reliable and pleasant buying experience.