Sep 3, 2011
I bought an Audi from another dealer who carried out a service on it prior to me taking delivery. After a few thousand miles the service indicator came on. The supplying dealer did’nt know how to reset it. I visited Glasgow Audi with a view to having them reset it.. No acknowledgement on entry, just a row of white shirted men glued to monitors.
Having explained the situation to one of people at the service department I was told emphatically that they could not do this as they had not serviced the car, I got a brief lecture about product liability and not knowing what sort of oil had been used. Obviously the idea was to have me pay for an unnecessary service(£280) in order to have the indicator reset. I was made to feel like an errant schoolboy being rebuked. I left the place with a very tainted opinion of both the dealer and the brand.
The impression left on me was the customer was a secondary consideration to in-house bureaucracy – after all it’s my vehicle and my decision to ask for the reset. The whole experience from entering the Glasgow Audi glass temple to leaving it was very negative. I can’t comment on the quality of the work they do but I have never been in a dealership like this
Cold, unfriendly, unwelcoming , unhelpful and mean spirited.
(Indicator was reset by a local VW dealer in around 10 minutes. Having shown some common sense and excellent customer service they have my custom for future sales and servicing requirements