Hitchfields Ltd

Matt got my car in for mot quickly and even got me a complimentary valet, collected my evoque all nice and shiny. Great; will be back next year.

Great experience, got my car serviced and MOT’d within a few hours and at a great price.

A shame to be writing a poor review, as with the 100s and 100s of reviews I have written, rarely are they bad. However, I bought an A-Class from a great chap 2 years ago at Hitchfields and he was superb, as was the 'inexperienced' sales lad too. All bought and fine. After 18 months of having the car, my turbo went, and I went back to Hitchfields to be greeted by a new 'Manager' Matt, who was helpful at 1st, but then when it became clear, that the turbo in my car that had 'gone' on a motorway trip 18 months into my buying from Hitchfields, wasn't 'to do with them', he became more distant, regardless of the fact I had bought from this dealer. He then went on to say that when the car was sold to me, and I took out extra cover, this was with 'Handler Direct', who are a 3rd party that Hitchfields used and they were to sort this out. Dismissed over to HD, I had to prove that my turbo was a fault, not 'wear and tear' which was then investigated by an 'independant' engineer and beacame apparnat that that HD are simply scam artists ( Look at their reviews). However, Matt said he would help and get the car brought in from a near by garage that the AA had made me take it to (Merlin Motors, who have been outstanding). Having spoken to him, he then became distant and regauged on getting my car in and the turbo replaced like he said he would. He then decided that this would be a job he couldn't make money from and simply cut me off. I rang Hitchfields 5 times, and left numerous messages where he was 'in meetings' 'out of the office' and plainly ignored. After several WhatsApp messages too, I was ignored and ignored and ignored. When it became apparent that fixing my car and helping me out like he said he would many, many times wouldn't be a simple fix, he simply ignored me and all my calls like a coward. He and HF now represent a typical car dealership, where they look after themselves, take the easy jobs to make a quick buck and act like the snake oil salesman they are. Matt is case in point here and a coward who conforms to the slippery, self serving car salesman we are all weary of. Ignorant, cowardly, smarmy, stereotypical shyster attitude and behaviour in both selling a sham of a warranty program and then doubling down on that shambolic company and then mis informing and leading a stranded customer up several garden paths, then when the ease and big mark up wasn't there, simply ignores, ducks and hides like the coward he and his pathetic management practices sow. Flaky, cowardice, slippery, shady and a disgrace to the industry and another bad notch on the sales name. Thank goodness for Merlin, who helped, were honest and went above and beyond to help me sort my car and get back on the road and restore some faith that all car dealerships and garages arnt criminals, thieves and charlatans. Disgusting customer service and I doubt this classless fraud will be there in the coming months and years. A stain on Huddersfield and the care market within it. Cheers Merlin, a fork in the mirky world of soup that is 2nd hand cars. Class to Hitchfields and Matt's dross. Be weary of the self-serving Hitchfields and even more so, their illegal clowns at Handler Direct.