Jcb Kia Ebbsfleet

Disappointed and Done — Unacceptable Service at JCB Northfleet (Aside from One Employee… Bal) After several years of servicing my Kia e-Niro at JCB Group Northfleet, I’ve finally had enough — and this latest experience was the final straw. I brought my vehicle in for a 90,000-mile service, expecting professional care in line with Kia’s own service schedule. To my disbelief, I discovered that the pollen (cabin) filter hadn't been changed, despite it being over 10,000 miles overdue — a basic item that should have been flagged or replaced without question, especially for a car used commercially (Uber). No one mentioned it beforehand, no one explained why it wasn’t done, and had I not checked myself, I would’ve assumed it had been handled as part of the service. This kind of oversight — or worse, corner-cutting — is unacceptable from a dealership that’s supposed to represent quality and reliability. Ironically, the only consistently professional part of this entire operation is Bal at the service desk — a genuinely helpful, courteous, and efficient person who treats customers with respect and clarity every single time I visit. If the rest of the team operated with even half her care and professionalism, I wouldn’t be writing this. But as it stands: I will not be using JCB Group Northfleet again. I suggest others think carefully before trusting them with their vehicles. Poor attention to detail, failure to follow basic service protocols, and a complete lack of proactive customer care — it’s not just disappointing, it’s dangerous.

I have just taken delivery on my Kia Nero Hybrid (4) and am extremely happy with the level of service that I received from Harry Foster one of your sales team. He made the purchase very straight forward and I felt at ease with the whole process. He's a really nice guy, knows his stuff and gave me a first class professional service. Thank you Harry and thank you Kia for providing a first class service.