Luton Trade Centre

Great Service - 4th car from these guys, cars properly checked by AA

Great service before signing on the dotted line, Andy the carSales man was very pleasant and helpful, as I was buying the car from a distance. Got there everything I asked to be done was sorted, the car also came with a 3 month mechanical cover,after laying a large deposit and signing on the contract the car was mine. It was only getting it home after travelling the distance I did that I took the car to a local garage at the earliest convenience. A fault on the egr valve flashed up as I noticed the car was pulling slighlty coming back from luton, I rang AA that mechanical part was not covered I rang luton trade centre and spoke to a andy again to explain the problem and the AA was not gonna cover the repair and seeing as I had only had the car 4 days that if we could come to arrangment with the repair, I was very optimistic, but to my despair he said No and it was not covered by them either, has I was explaing my disgust Andy the car sales man simply put the phone down on me when I tried to call back I was put through to someone else with no joy. strange the same company was so helpful prior to signing the contract, but the after service is terrible I am still waiting on a reply on a letter I sent after the altication 4 weeks on. Needless to say I wouldnt reccommend this company to anyone . not after my awful after sales experience with them