REO Car Sales

Will not return nor recommend due to poor customer service when fault arises in vehicle.  Range of vehicles -  reasonable (it has expanded significantly since my purchase in feb 25.   Ease of purchase - reasonable, the chosen vehicle was ready to collect in a couple of days  (can only review in regards for cash purchase, unable to comment on finance process) After sales - abysmal Issues can arise with any type of purchase however the way this has been handled has been extremely poor and very time consuming.   Purchased a car in February 25, had an issue in March. Made contact on the same day the vehicle had an issue and was told to go through warranty, this was fine. However following assessment from an independent garage it was advised to be returned to Reo as it was an issue unlikely to be covered by warranty for payment however covered under consumer rights to be repaired / refunded.   Car  was with them for a few weeks, unfortunately updates were chased by me rather than provided and weren't available until the vehicle was ready for collection . The car was returned but repairs made weren't relevant to the issue it had been taken in for; however I was told it wasn't the suspected issue and that it was fully repaired and driveable.  The vehicle was driven a couple of days later for the 1st time and the issue was evident to remain and not be fixed.  A  refund was requested under consumer rights act, I was told for a week it has to be processed by Gareth (owner)  but he  wasn't in during calls or In when attended the dealership; I had an email response at the end of the week stating the vehicle needed to be returned to them to be assessed and repaired before a refund would be considered (2nd attempt) ; the vehicle was returned on the same day this was received, a 2nd attempt for repair however is not required under the consumer rights act however I wished to make progress and have the issue rectified.  During the 2nd repair stage again updates were followed up by myself for a month without one to be given, 3 members of staff were in charge of the issue during this time.   A refund was again requested. This was finally agreed in the end of may after attending the office to speak with the owner.  It was agreed in writing the refund would be paid by the following week (June)as funds weren't available during my time at the office .  Payment was not made despite a written agreement and call to follow up, instead I was told funds weren't available again and I had to await Gareth's return to discuss further.   This has now been resolved  through the bank and seeking advice with CAB.   During the time in which it had been agreed to refund the money and the resolution through other means they made 0 attempt to contact to resolve the issue.