SJH Used Cars

DONT WASTE YOUR TIME OR MONEY I am writing to share my experience in the hope that it helps others make an informed decision before purchasing a vehicle from this dealership. I paid £9,500 for a Ford Focus, expecting it to be in good, roadworthy condition. Unfortunately, the vehicle was delivered with immediate mechanical issues. From the outset, the oil warning light was flashing, and it was soon identified that the car required a new oil pump. I then had to wait approximately three weeks for the dealership to collect, repair, and return the vehicle. Upon its return, further problems became apparent almost immediately. Despite repeated attempts to resolve the matter, the owner, Shaun, did not offer a refund and eventually stopped responding to my communications. The responsibility for the ongoing issues appeared to be passed directly to his mechanic, rather than being properly addressed by the business. I had to replace the crankshaft timing solenoid. Although this temporarily improved performance, the engine continued to rattle and did not run smoothly as it should. Over the course of nearly three months, I was only able to drive the vehicle for approximately 120 miles, as it spent the majority of the time off the road due to persistent faults. In addition to the mechanical repairs, I spent a further £500 on new brake pads and discs, a replacement remote key (as only one was provided), and extensive cleaning products to address significant mould inside the vehicle, along with a strong odour that was extremely difficult to remove. Given the ongoing issues and lack of meaningful support from the dealership, I ultimately decided to sell the car to We Buy Any Car, who offered £6,000 due to its condition. This resulted in a financial loss of £3,500 on the sale alone, and approximately £4,000 in total when repair and additional costs are included — all for just 120 miles of driving. This has been an extremely disappointing and costly experience. I would strongly advise prospective buyers to exercise caution and carry out thorough checks before committing to a purchase from this dealership

I bought a Mercedes 2014 A180 in October 2024. I had persistent issues with it since purchase - many of which SJH looked at for me and said they fixed or paid my mechanic to fix.  On 5 December last year I dropped the car off with them and sent the attached list of issues (see screenshot of text message sent) with the assurance it would be sorted. I subsequently picked it up on 16 December. By 20 April the car had started smoking from the engine when driven.  Since then car has been undrivable due to an oil leak. My mechanic has been booked up so its been awaiting diagnostic. This took place today, and its been discovered that the said oil leak that was detailed on 5 December had not been investigated or fixed.  My mechanic, spoke on the phone to the salesman on 27 November (see screenshot) and detailed all the issues that needed resolving and investigating prior to the car being dropped off on 5 December. He is the same mechanic who has completed the diagnostic today and he has stated the leak he can see now is the same leak that was present back then.  As per the message I sent to follow up the call on 5 Decmeber, the oil leak was supposed to have been investigated. However it now appears that the leak was never investigated, only the engine cleaned.  During the diagnostic, it transpires the oil leak is from the turbo which has now failed completely and needs a full replacement.  I have contacted SJH and they have refused to sort this issue! Despite the consumer act stating it should be covered. AVOID THIS COMPANY LIKE THE PLAGUE!!!