Top Gear Stoke

I am sharing my experience to warn other buyers on Regit. On 14 March 2026, I agreed to purchase a Skoda Superb (LV58PFX) strictly conditional upon several major repairs being completed. These were documented on an official Job Card by the sales agent, Ibraheem. ​The repairs—which included a damaged driver’s seatbelt (safety failure), a faulty thermostat, and engine smoke/turbo noise—were promised to be finished within 10 days. Instead, I was dragged along for nearly four weeks with zero updates. ​When I finally inspected the car on 11 April, the repairs were either ignored or botched. The seatbelt remained broken, the thermostat was never replaced, and a new gearbox shudder had developed. Despite a promised valet, the interior was still greasy and odorous. ​The situation turned professional to hostile when I requested the refund I was entitled to. The Manager became aggressive, used profanity (the "F-word"), and tried to dismiss the signed Job Card as irrelevant because of the car's age. It was a clear attempt to bypass the Consumer Rights Act 2015 and force me into an unsafe vehicle. ​The Verdict: While the sales agent Ibraheem acted in good faith, the management is unprofessional and refuses to honor written agreements. I have rejected the vehicle and am escalating this to the FCA, FOS, and BVRLA with full evidence (recorded calls, WhatsApp logs, and photos). ​Think twice before handing over your money here.