Trade Centre UK Coventry

It’s all true! Do not buy! PLEASE THINK LONG AND HARD BEFORE BUYING FROM THIS COMPANY, no one will do anything to help once you have purchased. I brought my car on 23rd May from Coventry Store, I had a warning light come on after 6 days, the aftercare so far has been shocking, if buying a car from The Trade Centre lets hope you don't need it to be repaired. My warning light came on advising my car will stop not start after 300 miles (I use my car for work and will use this mileage in less than a week) they advised they are full and cannot fit me in until July. They do not offer emergency appointments and will not give me a timeframe if I was to leave my car there, meaning I would have no car for work. There was another person at the Customer Service Centre and she advised she has come to get an update on her car, she handed her car in 2 months ago and they are still looking at it for her, she was told like I was a courtesy car is not available (after 2 months and still no courtesy car!) I asked if I could reject the car (return and refund as I only had it a week prior to car issue), they advised the process for this would be....they seize my car and wait for an available slot to come up (July) to access the car and if a fault is agreed that cannot be fixed they will process a rejection (Either way I will have no car for work for over a month because they cannot resolve my issue in a timely manner! I also added lifetime warranty (£50 a month) to cover me due to using my car for work, however they do not cover the first 28 days so they will not help with a suitable appointment to fixed the issue, I was advised to drive the car until the engine is seized (300 miles) and when I break down it will be covered with the AA recovery under the warranty, but again... the lifetime warranty company advised they would collect the car and recover it to The Trade Centre! so I am still in the same situation. Alarmingly the company seem to be fine with me driving this vehicle on motorways with potentially having my family inside at a huge risk of the engine seizing, I have taken advise from Jaguar and they strongly recommend not to drive this to the engine seizing as this will no doubt cause further damage. I was also told when I purchased that the checks had been completed on my car and this included an oil/filter change, after having my car checked and calling them back they confirm the oil/filter had not been changed so have booked me in for July to complete this - my point on this is that if I hadn't have had my car checked I would have assumed all was completed like they advised me, they lied about this so what else are they covering up. I will be happy to update this review, if and when the relevant action is taken to rectify the car in a timely manner by The Trade Centre and I would welcome a call from the CEO/Managing Director to discuss the unsatisfactory level of customer service that is offered once the company have my money. I will also be taking this further to all your Social Networks along with The Motor Ombudsman (themotorombudsman.org) Trading Standards (tradingstandards.uk) and What Car (whatcar.com) Date of experience: 31 May 2023

Absolute worst encounter I have ever experienced!!! I saw a few 2018 Toyota Aygo's on their website advertised for £4999 and enquired on this. Had a call from CanCan who said they would have similar at my closest branch which was Coventry. Made an appointment for 9.00 Saturday and made the almost 2 hour trip there. When we started looking, everything was double the price advertised on website! I very reluctantly decided on a car that was 4 years older and £3000 more! Never believe what you see on their website!!! Now the fun starts, more lies than I have ever heard in my entire life, too many to mention here. I asked Robbie the "Sales Manager" if it had full service history, to which he replied "yes" and flashed his iPad at me. I asked to take it for a test drive to which he responded only once the finance is approved! Anyway, get finance sorted and they hand me the service book - last serviced in 2016!!!! Robbie & Emilio then tell me that they had carried out a minor service and oil change. Look at the check list and surprise, surprise, not done!!! They then tell me that they have lost one of the keys on site. I explain that it was sold with 2 keys and that is what I want. Emilio then says "if we find it we'll send it to you". So i ask him what if you don't find it, to which his response was tough luck!!!! I couldn't believe what I was hearing. Anyway, eventually they decide to pay for a key, which I had to go and organise at a locksmith!!! What I was told and as per their advertising, a one hour deal turned into a 6 hour unpleasant ordeal with 4 hours of travel. They then want me to return, waste anther day to have the oil changed!!! Having spent 30 years in the motor trade as Dealer Principal, Aftersales Manager and having run MOT sites, I had a quick once over om the car the following morning. Dipstick was below the minimum mark, wheel nuts are so rusty not sure if they will come off easily, front brakes need replacing - discs badly scored, pitted and rusted - probable MOT failure, front and rear wipers smearing BADLY, all tyres were different pressures and very under inflated + badly cracked due to age, listening to rear brakes sound like they need replacing. I am awaiting a booking at a local garage to check it over properly and have a feeling this will be going straight the Ombudsman. When I eventually managed to get to “Customer Care” to report the issues, they conveniently gave me a booking date to have the issues investigated AFTER their 28 day warranty expires. Utter bunch of sharks – and this is how the motor trade gets it’s bad reputation.

Would love to be able to give 0 stars really nice and quick when they want your money but the complete opposite when it comes to after care! Waited 5 months for 1 problem to be sorted, no communication what so ever, emails get ignored and constant lies over the phone, when the problem was finally booked in to be fixed i was told i would be on the list to get a courtesy car only to get to the branch and be told there isnt a list so i wouldn't of been told that! Shocking after care would recommend everyone to stay far away

Would never buy a car from this company after care is shocking. My daughter brought a car had multiple issues took over 6mths to fix and when they delivered it back didn't even apologise or clean it after having it since July 2020. Disgusting service and staff are appalling.

Looking for a used Ford Fiesta 5 door. Price range under £5000.