Trade Centre UK Coventry

My parents used pension funds to purchase a car in March that went on to develop a fault within a couple of weeks of purchase. They have thus far been unable to repair it, and my parents have been denied their right to reject the car under the Consumer Rights Act ever since. My parents are now without a car which is impacting on their ability to work and care for sick and elderly family members. Trying to contact this company is like trying to draw blood from a stone, nigh on impossible. We have all left messages and do not receive a call back, we have sent emails without response, and also have made a complaint without response. Once they have your money aftersales support is virtually non-existent.

Sh** place full of busy nobodys that are doing nothing but walking round like they are something, crap cars

never had so much trouble with a car its the second car from them the first was perfect but this should never have been sold first day not done 10 miles abs and esc light comes on cant fix it for a month now the clutch has problemsas i had got the life time warranty i thought i would have no poblems dont buy this its not worth the paper its written on the AA woyuldnt come ar on the first two arrempts as they didnt recognise the reg when the clutch went after getting approval from tcuk they came clutch master cylender and slave cylender leaking ait into the system the car has been outsie my house for 5 days not a word from tcuk as to when it will be picked up not even a call appologising so its going back and i will reject this car and either want it replaced or my monet back i have been told to do this by the finance company

Terrible after sales so rude made me ill having to deal with these faults on my car would advise anyone not to use this company

Absolutely appalling we bought a car cash from Them and within 1 month thought the gearbox was on way out as every now and then gears would not engage took it back they kept it for day road tested it said nothing wrong after another week same again so got my mechanic to look at it he has told us clutch on the way out so got written report and went back to them after a lengthy conversation with one of the very rude after sales women we were told the manager would ring us it's now been another week no phone calls do not use this company by any means

I would like to preface by saying all the staff I encountered at the trade centre were absolutely wonderful and I wish I could give them a five star review. The trade centre website itself states there are cars starting at 4999 and 5999. Walking around today the lowest price was 7499. I think the trade centre as a whole need to look at their website and not give people the wrong idea.

Having purchased our car last year, we have had to come back again and again to arrange for various repairs to be carried out. Each time, a new excuse is given and the same old happens, they haven’t done it because a mechanic has been glued to his phone or work has overran again and again. Avoid the place like the plague, but from a proper dealership or show room. I’ve included some pictures from the service department room to save you sitting in there waiting for nothing like I have had to endure. They’re more than happy to take your money but don’t want to do anything to rectify faults on the vehicle that a decent dealer or garage would happily do under warranty. The MOT is due soon, I can’t wait to see what that will pull up!

CAR BROKE DOWN AFTER 8 DAYS - CASE NOT RESOLVED OVER 5 MONTHS LATER This company is an absolute joke. Do not use them under any circumstances. Terrible service. Absolute crooks who brazenly breach consumer rights. My partner and I purchased a vehicle from Trade Centre Coventry in early July, which broke down 8 days after purchase. I write this in December, having had nothing but problems with the vehicle and the extremely unhelpful Trade Centre staff. We returned the vehicle upon the first breakdown. The Trade Centre firstly refused to issue a refund, insisting they inspected the vehicle first. This took over 5 weeks, leaving us without transport with no offer of a courtesy car. In the meantime, we wrote to the Trade Centre head Office to lodge a formal complaint, which was ignored entirely by the company. They claimed they could not find a fault, again refused to refund us, and we took our faulty car home again after an extremely unhelpful conversion with the condescending branch manager, who like the rest of the staff we encountered, showed no compassion towards us or our situation. I note that on collection of the car, the waiting room was full of other people with broken down vehicles purchased from the Trade Centre. Between late August and mid-November, the car broke down on 3 further occasions, and so the car was returned to The Trade Centre a second time. They again refused to refund us, kept our vehicle for inspection a second time, and again claimed they couldn’t find the issue - despite us providing various reports from the AA to support our claim. They did however find some separate issues, which they so far refused to fix. They now expect me to collect and take home an unreliable car which clearly had a fault when we purchased it. Dealing with them has cost us so much time, stress, and money over the last 5 months, and we are still not closer to resolving the issue. I will be sure to provide an update with the resolution of this case, which I am sure at this point will end in court proceedings.

PLEASE DO NOT PURSHASE A CAR FROM HERE !!!!! DO NOT SIGN ANY DOCUMENT WITHOUT ASKING THEM TO VERBALLY TELL YOU THE CONTEXT OF IT . My Husband and I purchased a car with The Trade-Centre Coventry beginning September 2023. The finance was approved and we took the car home. Within 2-3 days of driving the car we noticed a lot of issues. LIGHTS ON THE DASHBOARD ; SPEEDING ISSUES; STEERING WHEEL etcc.... We contacted the after care department ( customer service ) to inform them of our wishes to exercise our 14 days cooling off period under the consumer right act . Firstly , we called for 2 days straight and no one would answer the phone . We then decided to drive there and present them with the issue . On getting there , we were told they needed to inspect the car first before going through the procedure of cancelling . They had no emergency appointments and gave us an appointment 1 month 2 weeks after purchasing the car . During this time we had also contacted our finance company to inform them we wish to reject the car and made it clear to them both on calls and writing that we do not wish for the car to be repaired under our names . Fast forward to the day of our appointment , My husband was at work and I had gone to drop the car as per the appointment for the car to be inspected before moving forward. On getting there , i was presented with a piece of paper to sign . The lady at the reception made no mention of the context of this paper but only said that i should sign it to book the car in for inspection . After signing this , my wife asked the lady when they will contact us and Blue motor with the results of the diagnostic test . To her surprise the lady said they will have to fix the car first and then will let her know to come and pick it up . My wife was confused as it was very clear since the beginning of this complaint that we are rejecting the car , therefore she could not have agreed for it to be fixed . Adding to this , my husband is the legal car owner and not my wife , therefore her signature should not have been asked . We verbally told them that we are not agreeing for the car to be fixed but the lady refused and said the document has already been filed when it was still i front of her . During this whole process , we requested for a curtesy car while they conduct the diagnotic test but to our surprise they refused . We got a call a week after dropping the car with the result of the test. We were told the car will need to go through a lot of changes including ( new steering etccc) . This was supposedly a new car .....why is it already disturbing this much was our question to them ? Now we are 2 months and a few weeks into the complaint and we are getting told we can't exercise our consumer right even though we had put the comlaint in within the 14 days period . As of now , we do not have a car and we are still expected to pay monthyly for both the finance and the warranty for a car we do not have. The trade-centre are refusing to exchange the car to one that works fine. IF ANYONE HAS EXPERIENCED THIS I CAN OFFER US EXTRA HELP ......PLEASE CONTACT US . DO NOT PURCHASE ANY CAR FROM THIS PLACE , ESPECIALLY ON FINANCE . We will involve a lawyer and take this further ...... we are also going to post reviews on all their social media platform .

I went there today for a first look around No cars there that are advertised And the 2 cars I liked were very much over priced Very polite people but your paying well over the top for cars