Trade Centre UK

Under no circumstances should anyone buy a car from The Trade Centre UK I got mine only a few weeks ago and ever since I've been trying to get some issues with it fixed. Theres a 28day guarantee and After sales but they both might as well not exist, they never answer their phones, they don't respond to voice mails or emails. I had to drive to the centre just to get a diagnostic booked, then had to actually book it in for the work to be done. They said they'd call when it was ready, they never did, over 24 hours later I had to go back in only to be told that they hadn't ordered the parts in! Told me my options were to leave it and "they'd call me when it was ready" or I could take it away and book it in later but the only slots were 10 days away! I've had to go into the after sales department 3 times now and every time it's been full of people all with the similar stories, not a single person has a good word to say about this place!

DO NOT BUY A CAR FROM THIS COMPANY. Sold us a car which overheats leaking coolant into the engine. Promised recovery. Ws had to get the AA to collect, no calls no emails no care. Customer service do not help refuse a courtesy car, fighting to get a refund Disgusting service, no care,

Dishonest sales and defective vehicles They are very crafty and dishonest and do everything in their power just to get the sale and really don’t care about you. I went there and saw an Audi A4 S-Line and liked it, however, when I turned it on, I realized that the driver side headlamp is defective as that side DRL is fainted than the other side and it clearly would stop working eventually and when I highlighted this, one of the sales manager said that though they see the issue they can’t fix it because they would have to change both sides because if they only change one side then one is gonna be brighter which is total garbage! And they refused to do anything to the price or rectify the problem, I still went ahead with the sale did everything for the finance and they even showed the infamous “99 point inspection” and tell me that the car is ok. Whilst waiting forever for them to do their finance bit, it was approved and then they moved the car around and when asked where the car is, they told me it’s just getting washed, after an hour of waiting for the car to be washed and waiting for the finance money to be paid out, when I asked for an update I’m being told that the finance company is still doing their bits and as soon as it’s done I’ll drive away. After the money was paid into their account and I’m now obligated to take the vehicle, they call me on my phone to confirm this and said that I can no longer get the vehicle today because something is wrong with the gear shifter and that they’ll have to call me tomorrow to see when I can come for it. This whole time they knew something was wrong and refused to say anything! Because they wanted the sale to go through and after, they just dished dirt.. with no compensation and no explanation, not even an apology or anything. This place is dodgy! DO NOT BUY OR PUT YOURSELF IN DEBT USING THIS COMPANY! TRANSPARENCY IS EVERYTHING. at the same time my relative took a 2017 Nissan Juke and got thru and literally after driving out, the lights stopped working and after turning the switch off and on again.. the headlights worked and the fog lights doesn’t. The experience was very distasteful!. There needs to be more policies, checks. Etc.. to ensure that what’s being sold is as they say it is. I ended up taking the car and because of this experience, I went to Stafford Audi and had them do an inspection; because it has dual climate which you can adjust the temperature but where the adjustment system is, you can see greasy hand marks like they did some work in that area and didn’t fix something right because one side can get warm whilst one side is just cold and can’t change. After the inspection, turns out the car has had a front end collision damaging the front right hand quarter and there’s still impressions of that damage to include the same headlamp and fender liner, also to note, for a 2018 Audi with only 70k on clock, I kept having to top up coolant and they realized that it’s leaking coolant and also misting oil. Alllll that is within two days of having the car. After returning the car to the trade Center, I told them all the issues and that at this point, I just want to reject and unwind the finance agreement, I was told an inspection has to be done and they would give me an update the same day by 3 pm, this was Friday the 29th .. I did not receive a call until Tuesday after I called demanding answers and that’s when they are gonna tell me that they don’t see any issues with the car and that I must come pick it up or else they will be charging storage fees. People don’t let my reality be yours, be wise! I was approached by a group individuals who will be starting a social media campaign to educate the public of this company and their mode of operation and at first I was iffy but at this point, I fully endorse and if there’s anyone else who would like to add, you may do so by emailing your story and proof to stopthetradecentre - gmail