Ford Kuga Recalls

25c79 Kuga - Powertrain Control Module Software Update

On affected vehicles the software repair for previous recall 25C79 may not have been delivered properly and the Powertrain Control Module software may deliver lower power output than intended.

Update the Powertrain Control Module software and perform an additional verification process to ensure the configuration has been installed correctly.

Multi Vehicle Line: Unintended High Beam Behaviour - Compliance

Affected vehicles may experience erratic behaviour of the Glare Free High Beam function under certain circumstances.

Update the Advanced Driver Assistance Systems Electronic Control Unit software.

Transit Courier: Diesel Dv-neo Engine Coolant Pump Update

Affected vehicles may have been repaired using a coolant pump with a potential issue. This issue may lead to incorrect engine timing resulting in an engine failure causing a sudden loss of power without prior warning. The engine cannot be restarted.

Check and replace the water pump and timing belt if necessary.

Transit Courier: Diesel Dv-neo Engine Coolant Pump Update

Affected vehicles may have been repaired using a coolant pump with a potential issue. This issue may lead to incorrect engine timing resulting in an engine failure causing a sudden loss of power without prior warning. The engine cannot be restarted.

Check and replace the water pump and timing belt if necessary.

Transit Courier: Diesel Dv-neo Engine Coolant Pump Update

Affected vehicles may have been repaired using a coolant pump with a potential issue. This issue may lead to incorrect engine timing resulting in an engine failure causing a sudden loss of power without prior warning. The engine cannot be restarted.

Check and replace the water pump and timing belt if necessary.

Transit Courier: Diesel Dv-neo Engine Coolant Pump Update

Affected vehicles may have been repaired using a coolant pump with a potential issue. This issue may lead to incorrect engine timing resulting in an engine failure causing a sudden loss of power without prior warning. The engine cannot be restarted.

Check and replace the water pump and timing belt if necessary.

Multi Vehicle Line (mvl): Telecommunications Control Module (tcu) Loss Of Function Software Update

Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.

Update the Telematics Control Unit software to the latest level.

Multi Vehicle Line (mvl): Telecommunications Control Module (tcu) Loss Of Function Software Update

Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.

Update the Telematics Control Unit software to the latest level.

Multi Vehicle Line (mvl): Telecommunications Control Module (tcu) Loss Of Function Software Update

Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.

Update the Telematics Control Unit software to the latest level.

Multi Vehicle Line (mvl): Telecommunications Control Module (tcu) Loss Of Function Software Update

Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.

Update the Telematics Control Unit software to the latest level.

26s10 - Kuga Ranger - Potential Exhaust Gas Recirculation Valve Failure

On affected vehicles the Exhaust Gas Recirculation (EGR) valve may fail leading to weak acceleration engine vibration a no start condition or a loss of power.

A remedy is not currently available. The manufacturer is working to provide a software update to prevent this failure. Should you experience EGR failure contact your dealer immediately.

26s10 - Kuga Ranger - Potential Exhaust Gas Recirculation Valve Failure

On affected vehicles the Exhaust Gas Recirculation (EGR) valve may fail leading to weak acceleration engine vibration a no start condition or a loss of power.

A remedy is not currently available. The manufacturer is working to provide a software update to prevent this failure. Should you experience EGR failure contact your dealer immediately.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25sc4 Kuga - Do Not Charge High Voltage Battery To Levels Above 80%

Ford constantly monitors production processes and vehicles in service. While monitoring vehicles in operation we have become aware of a number of Kuga PHEV vehicles on which the high voltage battery may have some cells that could potentially develop an internal short circuit. In the event of a high voltage battery cell internal short circuit the customer will experience a Stop Safely Now message and warning icon in the instrument cluster. The customer may also experience a loss of motive power increasing the risk of an accident. The customer will continue to have 12-volt (V) accessories steering and braking control. The customer may also experience battery thermal venting potentially resulting in a vehicle fire increasing the risk of injury. Although customers may recall our previous communication about a similar issue under Field Service Action (FSA) 24S79 all customers will need to follow these new instructions regardless of whether that prior action was completed on their vehicles.

Ford engineers are working on the development of a remedy for this issue. While Ford has not issued instructions to stop driving until a remedy becomes available to mitigate the risk Ford will ask all affected customers to ONLY use the default Auto EV mode and avoid deep mud and snow modes until further notice. Ford will also send customers a letter instructing them not to charge their High-Voltage Battery above 80%. To make it easier for customers to limit the charge Ford will include with this letter a leaflet containing clear instructions on how to set the limit using the in-vehicle screen or via the Ford App. Once a remedy is available Ford will send customers a follow up letter instructing them to contact their dealer to schedule an appointment in order for the fix to be deployed on their vehicle.

25s61 – Kuga – Cylinder Head Replacement

On affected vehicles the cylinder head may have loose ball plugs. This condition may result in a rapid oil leak if a ball plug comes out of the cylinder head.

Replace the cylinder head.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

Crosscar: Sync3 Rear-view Camera Software Update

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Update the vehicle software to the latest level.

25s54 Kuga S-max And Galaxy - Powertrain Control Module (pcm) Software Update

Certain Kuga S-Max and Galaxy vehicles equipped with a 2.5L HEV/PHEV Engine may not have the remedy for Safety Recall 23S27 installed correctly but were recorded as having received the repair successfully. Because the correct software update may not have been installed on these vehicles the underlying condition specified in Safety Recall 23S27 potential under hood fire may still exist.

Dealers are to update the Powertrain Control Module (PCM) software.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s21 Kuga - Powertrain Control Module (pcm) Software Update

On affected vehicles the remedy software for a previous recall which was needed to mitigate a potential fire risk may not have been installed correctly.

Update the Power Control Module software and perform an additional verification process to ensure the software has been installed correctly.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

25s16 Kuga Phev - Powertrain Control Module Software Update

On affected vehicles software from a previous recall may not have been installed correctly. Vehicles may have Hybrid Powertrain Control Module (HPCM) software that can result in a forced neutral condition while driving.

Update and verify the software.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

X-car Powertain Control Module (pcm) Software Update

Affected vehicles may develop a crack in the Diesel Particulate Filter (DPF).

Update software to prevent a cracked DPF. Test and replace DPFs that are already cracked.

24s16 - Kuga - Pcm Programming And Drain Tube Installation

A small number of vehicles on which the fuel injectors may crack and leak. In the event of an injector failing this may result in fuel accumulating on the top of the engine. The accumulation of fuel could become the catalyst for a fire due to the proximity to the exhaust system and lack of an escape route for the leaking fuel.

The dealer will fit a specially developed drain tube which will safely drain any leaking fuel away from hot surfaces like the cylinder head or exhaust. Also the vehicle software will be updated which will allow any drop in fuel pressure to be detected. This software will reduce the power of the engine if a drop in fuel pressure is detected and a warning light will be illuminated in the instrument cluster.

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s27 Kuga S-max/galaxy 2.5l Hev/phev Engine: Engine Compartment Issue

Engine failure that may lead to a breach of the engine oil sump or engine block

Software update

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

23s57 Kuga - Steering Gear Top Plug Potentially Loose

The steering gear could potentially develop excessive movement. Over time a wear condition may manifest in an audible noise increased steering efforts and the steering wheel not returning to the centre position. In rare circumstances if the issue of noise increased steering efforts and the steering wheel not returning to the centre position are not addressed the excessive movement in the steering gear may lead to the pinion shaft becoming disconnected from the steering rack.

Replace affected components.

In The Event Of A Fuel Injector Failing This Will Potentially Cause A Fuel Leak.

In the event of a fuel injector failing this will potentially cause a fuel leak.

A drain tube will need to be installed to allow safe passage of the fuel away from hot surfaces in the event of a leak occurring. Also the dealer will perform a PCM software update that will reduce the engine power if a drop in fuel pressure is detected and a warning light will be illuminated to make the user aware.

In The Event Of A Fuel Injector Failing This Will Potentially Cause A Fuel Leak.

In the event of a fuel injector failing this will potentially cause a fuel leak.

A drain tube will need to be installed to allow safe passage of the fuel away from hot surfaces in the event of a leak occurring. Also the dealer will perform a PCM software update that will reduce the engine power if a drop in fuel pressure is detected and a warning light will be illuminated to make the user aware.

A Small Number Of Vehicles May Be Fitted With Tyres That Do Not Meet The High Specification Expected.

A small number of vehicles may be fitted with tyres that do not meet the high specification expected.

Conduct a visual inspection of the summer tyres to identify known and specific build codes. If after inspecting the vehicle a tyre(s) is identified as one of the known specific build numbers that falls in the suspect build range the Dealer will replace the affected tyre free of charge.

Some Kuga Vehicles With A Panoramic Roof May Have A Fixed Glass Panel With Poor Adhesion To The Roof Frame Assembly

Some Kuga vehicles with a panoramic roof may have a fixed glass panel with poor adhesion to the roof frame assembly. As a result there is a possibility that the fixed glass panel could detach during driving causing a hazard to vehicle occupants and other road users.

Check the panoramic roof frame If an affected date is present the fixed glass roof panel will need to be removed to inspect the integrity of the adhesive. If the adhesive is found to be compromised a new roof frame assembly will need to be installed.

Lower Seatbelt Bolt May Not Be Tightened To Specification

The lower front seatbelt bolt may not be correctly tightened to specification.

Inspect and re-torque the front lower seatbelt bolts to specification

The Ecall Feature Will Stop Functioning Due To A Malfunction

It may be possible that the eCall feature will stop functioning due to a malfunction.

The Telecommunication Module will need to be replaced

Under Certain Operating Conditions An Oil And/or Fuel Vapour Leak In The Presence Of An Ignition Source May Result In An Engine Compartment Or Vehicle Fire Localized Melting Or Smoke.

Under certain operating conditions an oil and/or fuel vapour leak in the presence of an ignition source may result in an engine compartment or vehicle fire localized melting or smoke.

Modification of the engine undertray and active grill assemblies.

Under Certain Operating Conditions An Oil And/or Fuel Vapour Leak In The Presence Of An Ignition Source May Result In An Engine Compartment Or Vehicle Fire Localized Melting Or Smoke.

Under certain operating conditions an oil and/or fuel vapour leak in the presence of an ignition source may result in an engine compartment or vehicle fire localized melting or smoke.

Modification of the engine undertray and active grill assemblies.

The Right-hand Engine Oil Seperator May Have Been Damaged Prior To Engine Assembly.

Certain vehicles could have an engine oil separator that may have been damaged prior to engine assembly.

Inspect the engine oil separator and if found to be damaged and/or leaking a replacement engine oil separator must be installed

Vehicles May Have An Issue With The Current Software That Contols The Funtionality Of The Ecall System

Vehicles may have an issue with the current software that controls the functionality of the eCall system.

Carry out a software update.

The Fuel Operated Heater Could Start Inadvertently

The Fuel Operated Heater could start inadvertently

New SYNC system software must be applied.

The Hv Battery Pack Can Overheat And Result In The Venting Of Hot Gas

The HV battery pack can overheat and result in the venting of hot gas which can ignite vehicle components or in extreme cases the entire vehicle.

To prevent a vehicle fire the vehicles should not be charged using the external charging cable and the vehicles should only be driven using the default Auto EV mode only.

The High Voltage Battery Control Charger Module Connector May Be Damaged

The High Voltage Battery Control Charger Module (BCCM) connector may be damaged

An inspection of the BCCM is required to confirm an undamaged connector. If a failed inspection occurs the vehicle must be reworked with a replacement BCCM and charge cable.

Vehicle Could Suffer Clutch Pressure Plate Fracture

A number of vehicles fitted with a 1.0 1.5 or 1.6 Ecoboost engine and 6-speed manual transmission could suffer clutch pressure plate fracture. This results in clutch smell reduced vehicle speed and performance. In the unlikely event of clutch pressure plate fracture a noise (thud / bang) could be heard from the vicinity of the transmission in extreme cases resulting in clutch / transmission fragments being released and striking under hood components creating a risk of smoke and fire from the under hood area.

To prevent the repeated heating /cooling events a new calibration has been developed for vehicles fitted with Engine Stop Start feature. The software with the additional feature sets the Instrument panel

Clutch Pressure Plate May Fracture

Affected vehicles fitted with a 1.0 1.5 or 1.6 Ecoboost engine and 6-speed manual transmission could suffer clutch pressure plate fracture. This results in clutch smell reduced vehicle speed and performance. In the unlikely event of clutch pressure plate fracture a noise (thud / bang) could be heard from the vicinity of the transmission in extreme cases resulting in clutch / transmission fragments being released and striking under hood components creating a risk of smoke and fire from the under hood area.

To prevent the repeated heating /cooling events a new calibration has been developed for vehicles fitted with Engine Stop Start feature. The software with the additional feature sets the Instrument panel

Oil Sump May Crack Due To The Engine Overheating

The engine control module calibration may not adequately detect an overheat condition in certain 2.0L Duratorq Diesel engines. In extreme cases an overheated engine can result in a breach of the oil sump leading to loss of the engine oil.

Recall the vehicles that are likely to be affected and download revised software for the control module calibration that improves overheat detection and provides an instrument cluster warning indicator to the driver and engine de-rate strategy.

The Engine Cylinder Head May Crack

Localized overheating of the engine cylinder head may cause the cylinder head to crack.This may cause a pressurized oil leak which in extreme circumstances could result in a fire in the engine compartment.

On affected vehicles Inspect engine and cooling system. Replace affected components and fit a Coolant Level Sensor along with associated software to provide and audible and visual warning to the driver.

Side And/or Knee Airbag May Fail To Deploy In A Collision

The airbag initiator may be defective and may prevent the side airbag(s) and/or knee airbag deploying in the event of an accident. In a collision the airbags not deploying could put the occupants at further risk.

Recall the 1943 vehicles that are likely to be affected to check and where necessary replace the side and knee protection airbags complete with initiators.

B-pillar Trim Insulation Too Close To The Seat Belt Pretentioner

In the event of a colision which deploys the front seat belt retractor pre-tensioner there is a possibility that the insulation material on the inner face of lower 'B' pillar trim could be subjected to a concentrated heat source that could ignite the insulation material resulting in fire.

Remove a section of the insulation material on both

Heated Washer Jets May Overheat

The heated washer jets fitted to some Kuga vehicles may have jet heating elements that are not correctly sealed. There is a possibility that poor sealing could lead to corrosion due to water ingress and subsequent overheating of the jets. An overheating jet element will damage the nozzle housing and may cause local heat/fire damage to the cowl grille accompanied by smoke and burning smell.

Recall the vehicles that are likely to be affected and fit new washer jets.

Risk Of Fire

The heated washer jets may have jet heating elements which are not correctly sealed. There is a possibility that poor sealing could lead to corrosion due to water ingress and subsequent overheating of the jets. An overheating jet element will damage the nozzle housing and may cause local heat/fire damage to the cowl grille accompanied by smoke and burning smell.

Recall the vehicles that are likely to be affected and fit new washer jets.

Hard Brake Pedal May Occur During Engine Warm Up

During engine warm up it is possible that the non return valve within the vacuum pump may stick. It is possible that if sufficient brake applications are made before the valve releases the vacuum stored within the brake booster will be used up and a hard brake pedal and longer stopping distances may result.

Recall the vehicles that are likely to be affected to fit a revised design of non return valve to the brake vacuum pump.