Bellboy Cars

Purchased a Vivaro van end of May that was not fit for purpose. The van was covered in mould, the radio didn’t work, the clutch was leaking fluid, smell of burning from behind the steering wheel, terrible rust under front wheel arch, I could go on, and I have all photos to back these issues up time stamped. Took over 8 days to get a refund, Dan was ignoring my texts and phone calls, when eventually said they would refund me, they deducted £207 for the miles on the unfit van we had used and also £100 for a valet on the van, even though the van was not fit for purpose, we have 9 children this is why we required a large van/car, my youngest being 2/3 months, the mould in the van was bad, and all these points I’m raising are factual, not opinionated. Even though James said we would get a full refund for the part ex value and cash, we are approx £300 short. We made them aware of the many faults with the van on day 13 and wanted our part ex back, which James refused. They left us without a car for over a week! When they collected the van from my house James advised he would get a low loader, they didn’t, he arranged for the van to be driven back and then deducted me approximately 30 miles for them deciding to drive the van back. Really bad overall service from Bellboys, quick enough to answer all questions when enquiring about the vehicle, after sales service did not exist and left us at financial detriment.