Car Hub Birmingham LTD T/A Car Central

Would like to thank Harry and his team in his excellent care and patience and professionalism with helping us with my sons 1st new car ..Harry went over a beyond to help us , my son was more than happy with his purchase.. Would highly recommend to buy a car there Thank you once again Harry . The Turnbull family

Got lots of help and support in purchasing my car. Harry at the office explained everything i needed to know. He explained the process which made it easy to understand which was very helpful and hassle free on my part . I am very happy and will recommend to everyone I know. Thank you so much. Happy customer

Went above and beyond! Can’t speak highly enough of this dealership. Very happy with my new Astra! Thanks again guys

Probably the worst experience ever buying a car for CarHub Birmingham. Amongst poor communication from the offset and multiple chasing I chose to return a vehicle based on their no questions asked document I signed when the Vehicle was delivered however this same document was not presented in the Sales Pack. Car was returned 24th March and was returned on 14th Day at my own expense as I wasn't confident the vehicle would make the 2 hour drive back to the dealership. None of my questions were answered on detailed email including the return on my deposit when I was told was refundable by Harry on a 3 way call with Zuto. A week after the vehicle was returned Zuto told me that CarHub rejected the return of the Vehicle. So I tried to call to understand why, Harry said he would call me back and didn't so I called again and then sent a text massage. He called back immediately whilst shouting at me on the phone telling me what I did wrong and he has been in the business for 30 years, finished the call with telling me he didn't want to speak to me again. Bearing in mind it was the first conversation I had with him since the vehicle was delivered 3 weeks prior - when he also told me he would call back. Fast forward 12 days later they STILL have not returned the funds back to Zuto yet have readvertised the car through their own website and Auto Trader. Funnily enough the information is the same stating the vehicle had a service in February 2023 yet that information was not providing in my Sales Pack, or provided when requested over the phone and not provided when my complaint was raised. Vehicle advertised at 97,500 miles, there is a picture of the dashboard showing 98,836 yet before I left Birmingham I took an image of the Vehicle at 98,857 and I drove home which is approximately 124 miles. So where did them miles go? AA Cars stipulates the dealer must 'honour their obligations under The Consumer Rights Act 2015 to protect your purchase'. Their Sales Pack stipulates 'we will make the reimbursement without undue delay, and not later than 14 days' Zuto have contracted them directly and ofcourse found Harry to be rude and further calls have not been returned. They have ignored both Zuto and Marsh Finance would not want anyone to have the stress of dealing with such an unprofessional business.

What an absolute pleasure doing business with this company. Harry is a consummate professional, an honest , straight talking guy who puts his customers first . I bought a MINT BMW FROM him , and from start to finish he treated me like family. The car was prepped to the very highest standard possible. Cant recommend this place enough

Recommend for great choice of used cars. Helpful sales guy Harry, no pressure sales. Very pleased with my Mazda.

Dealt with Harry from start to finish who was very helpful and upfront. Car came with 12 months MOT, warranty and Aa breakdown cover. Very professional and I would recommend this dealer in particular Harry

Happy wife, Happy life!!! New car purchased from car hub, great great, wife over the moon. Thanks guys Top service

Top dealership. Great all round dealings from start to finish when buying my car. Had a small issue 4 months after buying the car, however Harry sorted it straight away. Really can’t fault.10/10

Dishonest car salesman HARRY. Be aware. I bought FIAT PANDA from him in May 2022. He gave me 24 months warranty on the car, I am a learner driver..and wrote in the contract that he will change the break pads ( as a agreement at the point of sale) and I can take the car away.....He never kept his word and the break pads were never changed as he promised.. He lied and lied. Second week of May corroded hand break went. I have all the evidence and corroded parts which suggest that the car could not pass MOT. I have all the receipts have many parts had to be taken out which were not mentioned in MOT advisory column. Once you give this seller your hard earn money , he does not want to know.