Car Motion

Bought a Skoda Octavia VRS estate, 2.0l engine from these guys. When I got in the car it had 0 diesel in and I mean 0 - which is obviously terrible for a diesel engine. I thought maybe they forgot and filled it up, then set off home (to Durham). By the time I got home the DPF light had came on and the oil warning light came on. There was basically no oil in the car and the it was trying to regenerate the DPF (it still does every single time I drive). I left them an email and got a call from their service/warranty mechanic. He said bring it down and they'll have a look. When I mentioned the oil to him he said "we don't fill it up fully cause once you start driving it, it usually has too much in" - I'm sorry but, what? You can't even get the oil level right? No, that's rubbish. It's because the car is using oil. So what is it, Carmotion? Do your mechanics not know how to fill a car with oil, or are you lying about the oil usage? Either way it just makes you sound like a fool. So they ignore the oil problem but say they'll "fix" the DPF - they took the car for over a week and said they've cleaned the DPF. One day after I get it back the DPF light still appears on my dash, and the car is still actively trying to regenerate the DPF every time I drive. I email them again and get ignored for weeks (still haven't got a reply). I've opened up an official complaint with the finance company, who are great and sending out an independent engineer to inspect and write a report on the vehicle. During this time more problems have surfaced - the coil plug light appears as the turbo tries to kick in, and it goes into limp mode. So you can't even drive it up a hill without it going into limp mode. It happened on the a66 as I was overtaking someone. It's really dangerous. The engineer is arriving today to collect the car - I have faith I'll win, as I've recorded all of this evidence and communication with carmotion. If not I will be going to small claims - I won't be bullied and fobbed off by a shady company that lies through their teeth. Don't bother getting involved - if you do have problems with the vehicle, they will do anything they can to avoid and ignore you, or do the absolute minimum which doesn't resolve the issues at hand. Seriously, what kind of mechanic says out loud that they didn't put enough oil in? What an absolute moron. Guess he takes after his boss.

I purchased a 63 plate bmw 320d M sport on the 23rd of December and told it needed to be serviced and I could collect it on the 27th. when I arrived I looked around the cars and found the bmw I purchased. so I went in to talk about it and one of the questions I asked was has it suffered any body damage in which he replied no never. I picked my car that had supposedly been serviced but as I was driving home I had a warning light come on saying oil is low and that the rear fog light wasn't working. when I got home I checked all the fluids in the car and they all needed topping up properly and one of the tyres was not road legal! I replaced this. For the following month and half I replace the rear fog light 3 times and the warning light was still coming up. then in February the starter motor was struggling to start the car then started to see a lot of smoke and it would not start so I called the RAC and they took me to an RAC approved garage so I called car motion as it was still under warranty and they fobbed me off with loads of bogus excuses. I had the starter motor replaced as the old one was severely burnt out. after paying for the repairs £400 I picked my car up and within 2 weeks the starter motor went again so I took it back to the garage and he said it should not be burning out so quick so he called 2 different specialists to run checks on it and it came up with around 40 error codes some little things but more really bad he then called his body specialist out and he told me that it had been repaired with filler and sprayed in multiple places on my car even though I was told that it had never been damaged so I called another bodywork specialist and he showed me everything that the previous specialist said too even the boot didn't line up properly. so I called the manager at car motion and straight away he had an aggressive tone saying I sell over 150 cars a month in which I replied and how many of them were damaged he started to reply but kept stuttering as he was thinking of excuse to give me and with each excuse I had a reply that he could not answer you could clearly tell he was just reeling of bogus excuses as if he had a book with the excuses in and he was trying to find the right one to use and he kept trying to find the right one. in the end he basically said it was just minor car park bumps but if they were only minor bumps why was nearly the whole of the rear quarter fillered and sprayed and why does the boot lid not line up properly at this point he went really quiet and said the electrical problems were minor and my fault because I drove it away so they cant of been major problems so I replied no you just did a great job covering them up until I was gone then as the electrical specialist say a lot of the bad codes would of been there when I bought it one even went as far as saying that car motion screwed me over. They just lie to you to get the sale that is all they are bothered about not the customer just themselves. This company has refused to help me in any way what so ever just lay the blame on me but I have been told by mechanics the codes were not because of me they have been there since I purchased it and they caused more codes and for it to break down. I am £10500 out of pocket with thousands more to pay so yesterday I went around there car lot and out of the 20 cars we looked at 16 had some sort of repair and 3 of those 16 had some large repairs done to them. I would suggest anyone thinking of buying a car from car motion in Mexborough don't do it there is a highly likely chance that they lie to you just so they get a sale. the after care from this place is non existent avoid at all costs or you will end up out of pocket and receive no help once you drive away

Contacted this place by phone enquiring about a 2010 BMW 320d and spoke to someone called "Tony". I asked how many miles the vehicle had done (it didn`t say on the advert) "Tony" said 100000. I travelled nearly 50 miles to this place to find out the car had 130000 miles on the clock. The salesman who dealt with me and my wife asked who had told me about the mileage and when I said it was a "Tony" he looked sheepish and shrugged his shoulders and said "I can`t do anything about the mileage" (didn`t ask his name but I bet it was Tony, there are only about 6/7 salesman). He was of large build, in his late 50`s. Anyway I asked if I could test drive the car. The salesman said if he let me test drive it would I buy it? (stupid question - might do if I liked it and the part ex was favourable!!!!) . Reluctantly he handed me the keys and said "15 minutes if you bump it you have bought it" (how this guy has sold anything I`ll never know, he was a right know it all) The car bodywork wasn`t too bad apart from on the rear bumper beneath the fuel cap where it had slightly come away from the vehicle. "Tony stated this was a common fault with the BMW`s and it was caused by the fuel dripping onto the bodywork (Rubbish) He asked how much I wanted part ex for my car to which I said about £700, he obviously wasn`t listening because by the time I had filled in a form with my vehicle details he asked me again saying "So you want a grand for yours?" (I just agreed). Bet you guessed I didn`t buy the car!!!! The cars for sale are generally very good and I would possibly buy from carmotion and recommend to friends, it was just this particular salesman that let the company down. P.S they do need to start putting the mileage on the adverts

Further to my review below, I also checked some of their vehicles on Hpi and discovered outstanding finance on certain vehicles. Avoid!!!

Avoid like the plague!! Saw a car advertised on their website, rang and spoke with 'Dave'. He told me the car was mint and had done 83,000 miles. My wife rang up the following day saying we were going to view the car, again told it had done 83,000 miles. Went the following day to discover the car was sold days ago and had in fact done 120,000 miles! Complete liars, I would avoid if you have any sense.

Steer Clear! From my personal experience I would not use Car motion again neither would I recommend to a friend, family member or enemy. Regretted purchase practically as soon as I got the vehicle home as fault lights started lighting up on dash. Upon contacting Carmotion I was quick to find their after sales service to be shocking and let's just say practically none existent. People wouldn't call back when they said they would, generally taking up a whole day to get back to you, which in turn was then another day with a faulty car. It took over a month with them having to take the vehicle back to "Fix" the same fault 4 times for it to finally, touch wood, be in a condition we can use. Needless to say faith in the vehicle has been lost. Although they collected the vehicle each time, well they had to really as it would not run and the garage was not close, the state of the courtesy cars left was appalling. To name but a few things, no tax on car, engine management light on, filthy inside, stinking of smoke, never any fuel (not even enough to get to a garage to put some in as they brought it on the back of a truck!), they would also drive my car back to me once they thought it was fixed, using the fuel I had put in and not replacing it. Tried rejecting the vehicle on numerous occasions but nobody would talk to me about this. The whole issue caused stress that was not needed. They did not reply to any emails sent to them. Resorted to letters, first one never got a reply, finally had a reply to second letter after speaking to someone on the phone over a week after sending it, their reply was basically washing their hands of it all. Not wasting anymore time & energy of these cowboys, only to write reviews to warn others. Do your homework, as I didn't and paid for it. Also check out how many times the business has been closed and re-opened under different names, I was shocked.

Worst experience ever. I called car motion in the morning and was promised I could view and purchase a Honda CRV which is 187 miles from my home which is approximatelt 4 hours. My wife and 3 month old son and I drove this time immediately and once we arrived there I asked for the man I had been speaking to who is called James. James wasnt in, what a surprise. I then spoke to asomeone else who advised me the vehicle had been sold and driven away an hour ago. Such terrible service and inconvenience. no-one was even willing to offer a good deal on another vehicle and I as just told that nothing can be done so had to drive another 187 miles back home. I dont advise anyone to buy from this company at all!

Bought an Smax last month and it's been fantastic. This is the second car that I have purchased, and the fourth my family have purchased from this dealer group and would highly recommend to any one. Well Done.

Wonderfull car fantastic experience from start to finish i will definatly reccomend to all my freinds Thankyou Carmotion Helen

Bought my 3rd car of these guys in 5 years and will continue to do so as the service i have recieved is 2nd to none, right from the salesman to the aftersales. Never had a problem with any car ive purchased from them. Keep up the good work Carmotion :)