Crown Cars Peterborough

Appalling service. I bought a used car and it turned up several hours late so I had to inspect in the dark. No call or message to update. Payment to a personal bank account. No invoice or receipt provided despite several requests. Avoid this garage! The garage told me to and I quote "get a life" when I complained!

If I could give zero stars I would, having read two other reviews on this site regarding this garage my own experience is exactly the same as they had. The car I was sold came with a 12 month mot (no advisory’s), within 3 weeks of having the car I felt something wasn’t right with it so took it to a local garage for it to be looked at…how the car passed the mot with no advisories was a miracle!!! The mechanic found a major issue with the turbo and also a major oil leak, this car should never have passed a mot. The cost to repair this would of been a lot of money …the warranty would hardly cover any of the cost as the warranty they sell tbf isn’t worth the paper it’s written on the claim limit is so low. He advised us to return the car and request a full refund under the consumer right act 2015 within 28 days of purchase which we did…that’s where this garage shows how unprofessional they are. Refund was refused, tried to tell me that I had to give them the chance to repair it and take it back and I had no idea what I was talking about and they would not be refunding me and they weren’t bothered about me taking legal action as they would win. I took legal advice on the issue who advised I did not have to accept the vehicle back and was entitled to a full refund. They ignored emails from me, ignored letters sent recorded delivery to them, when they finally replied it was to say the car had been fixed (probably by the same garage who gave it a 12 month mot!!) when was I coming to collect it despite correspondence saying I did not want the car back fixed or unfixed. It wasn’t until i took legal action against them and they were contacted by my legal team with all the evidence i had gathered a refund was finally issued…the refund took nearly 4 weeks due to issues with their bank account being blocked so no transactions could take place until it was sorted (yeah of course it was) avoid at all costs.