Crown Cars Peterborough

Appalling service. I bought a used car and it turned up several hours late so I had to inspect in the dark. No call or message to update. Payment to a personal bank account. No invoice or receipt provided despite several requests. Avoid this garage! The garage told me to and I quote "get a life" when I complained!

If I could give zero stars I would, having read two other reviews on this site regarding this garage my own experience is exactly the same as they had. The car I was sold came with a 12 month mot (no advisory’s), within 3 weeks of having the car I felt something wasn’t right with it so took it to a local garage for it to be looked at…how the car passed the mot with no advisories was a miracle!!! The mechanic found a major issue with the turbo and also a major oil leak, this car should never have passed a mot. The cost to repair this would of been a lot of money …the warranty would hardly cover any of the cost as the warranty they sell tbf isn’t worth the paper it’s written on the claim limit is so low. He advised us to return the car and request a full refund under the consumer right act 2015 within 28 days of purchase which we did…that’s where this garage shows how unprofessional they are. Refund was refused, tried to tell me that I had to give them the chance to repair it and take it back and I had no idea what I was talking about and they would not be refunding me and they weren’t bothered about me taking legal action as they would win. I took legal advice on the issue who advised I did not have to accept the vehicle back and was entitled to a full refund. They ignored emails from me, ignored letters sent recorded delivery to them, when they finally replied it was to say the car had been fixed (probably by the same garage who gave it a 12 month mot!!) when was I coming to collect it despite correspondence saying I did not want the car back fixed or unfixed. It wasn’t until i took legal action against them and they were contacted by my legal team with all the evidence i had gathered a refund was finally issued…the refund took nearly 4 weeks due to issues with their bank account being blocked so no transactions could take place until it was sorted (yeah of course it was) avoid at all costs.

Please be aware and very careful if buying a car from these people. Their cars are NOT up to scratch and have mots passed illegally with cars having faults when bought. The DVSA and trading standards have been called to report this dealer. The older man is rude and misogynistic and if you have problems with a car that he has sold you, he will tell you you broke it because you're a woman. As a woman, I would advise for NO woman to buy a car from these people. I bought a car from them and the brakes failed on the drivers side on the motorway two weeks later. Granted, the fixed the problem, only for it to happen again on the other side a month later at a cost of £1600. The warranty covered £300 and crown cars refused to acknowledge there were underlying problems choosing instead to blame me and say I broke the breaks?! There were no advisories on the MOT for the brakes. Also, the car had a recall on it from Mercedes Benz for new airbags to be fitted and also a diesel system update. I went to get those things done at mercedes and they told me when they had finished the work that the car doesn't have a dpf! When I told crown cars about this, they responded with, I have to prove that the DPF wasnt present from the time I bought it 3 months ago!!! Essentially saying that I had removed it??? Why would I buy a car and then proceed to make it unroadworthy and illegal to drive??? The owner also told me that I broke the car because I am a woman and I don't know how to drive and I should stick to driving a manual car. I have contacted trading standards and the DVSA to report them. I would avoid this company.

I Bought a car from this dealer at end of Feb 2023 and paid £2300 (I got a loan for this) for a vauxhall corsa on 59 plate (Jan 2010). I was told the car had been “checked” over by their mechanic. I test drove it and there was a rubbing sound which bothered me, he said it was because it needed to be driven more and loosened up - naively I took his word! I purchased the car and thought I would get a service anyway, not expecting the service to cost £600 & discover things such as the brake fluid was thick sludge and potentially dangerous leading to a potential brake failure. The rubbing noise I had heard on the test drive was a clip that had come away from the brake shoe and needed replacing (not loosening!). There were a multitude of things that clearly had not been “checked” over, the most alarming being he had sold it to me with an MOT that was “passed” but had a massive hole in the sub frame and it had been circled in yellow chalk to acknowledge the corrosion (it was an illegal MOT he had sold me). When I went to him to talk about it, he immediately said he just didn’t know what had happened and nothing like this had ever happened before, he was shaking and I graciously said to him that I know mistakes happen and please could he sort it - he immediately got on to it for me and sorted it. I wanted some advice and CAB told me to approach the Trading Standards Agency, where I was advised to report him & was told as a consumer I have rights and the vehicle was sold “not fit for purpose”, I was told I was entitled to a reduction on the car and could request compensation for the sum of £900 which was what I had ended up spending in the two months since purchasing the vehicle (brake fluid needed flushing, water leak, diagnostics check as engine light was always on, oil leak and other things!). It was then discovered that the timing chain needed replacing and the car was not driving well and I started to feel unsafe (the clutch broke!). I wrote letters recorded delivery to the owner with the help of the Trading Standards Agency and mentioned the consumer rights act 2015, I asked if he could respond within 14 days of receipt of the letter and if he was willing to have mediation with the motors ombudsman (he probably wasn't a member) I asked if we could discuss a refund on what I had paid out on the car - he never replied. I then sent him another letter recorded delivery titled “Letter Before Court Action” (small claims court). I said this due to no response or willingness to offer me a satisfactory reply stating what his thoughts were, I said I would be taking court action & again asked for a response within 14 days otherwise I would proceed without notifying him. He never replied! Wow! Someone I knew then contacted him and in layman’s terms explained I was serious about court and it would be less hassle to settle out of court, he offered me the sum that had covered some repairs I had spent on the car and I accepted. Last week the car broke down, I was advised it wasn’t worth fixing, as so much had been wrong initially with it and now the clutch and gears were going to cost over £1000 to fix, along with the Timing Chain that I had noticed was affecting the acceleration when I drove to work. I work really hard, I support myself and I don’t have that money to spend (thats why I got a car at that cost) I sold the car for scrap for an amount that I can’t even bring myself to mention for parts. I work at the Hospital and from where I live it is really difficult to get to work on public transport because of the times I start work, the public transport doesnt get me there easily on time . I now am reliant on lifts and there are not many people that live where I live and work where I work at the times I start doing the shifts I do 7am-730pm. This has all taken a huge toll on me & I feel quite unwell from the stress and the fact someone sold me a car like this, they just wanted to sell a car, they had no care for anything else. The person who sold me the car also said to me when I had purchased it to leave him a good review on google because people had been unkind about him (wish I had been savvy enough to read the reviews) I am disappointed in myself for not doing better research.