Marshall Jaguar Oxford

I would strongly suggest you avoid purchasing a vehicle from Marshall Jaguar Oxford (Milton Gate). I state this because I am hugely disappointed and shocked by Marshalls Jaguar Oxford as a result of the service which I have experienced from Roy Humphry and Aaron Pearce. I purchase a F Pace on 31 August 2022 and straight after funds were transferred & car collected, things went downhill and badly. I was told that the vehicle would be serviced immediately prior to collection and that I would be given evidence of this. Every week since purchase, I have taken a look at the online jaguar service history record and the service was not applied however conveniently upon Aaron Pearce’s, a sales manager, request it has appeared on the history, 5 weeks later and being backdated to time of purchase… The problems do not end here. The mileage on the manually applied service record was “carried out” several days after the MOT, but has fewer miles than the MOT?!?!. Therefore, it can only be assumed that there are discrepancies with the miles but I cannot comment on who was responsible for this. Further to the above, the car was handed over with 35 miles range left and being in the middle of a dual carriageway, I pretty much had little to no miles left once I reached a garage. I was told I would be reimbursed for this but 5 weeks have passed since and nothing has been done. I was also told I would have been picked up from the station on the day of collection, but this was not honoured either and I was told on the last minute as I was pulling into the station. Only was given one key upon collection and promised that this would be sent to me, but again doesn’t surprise me that the promises appear to be false and I haven’t received this either. There were also several faults with the Jaguar, rattling appearing from the right door card, behind the steering wheel and pan roof. Breaks are squealing hideously, car audio static/feedback, gear changes are delayed In normal driving modes, car alignment is awful – car veers to the left, there is a knocking sound coming from the suspension followed by creaks within the car. I emailed them 3 times to notify of these issues. To conclude this experience with Marshall Jaguar Oxford has been awful despite having paid a lot of money for the vehicle. I wouldn’t ever purchase another vehicle from the Jaguar Oxford and based on my experience, wouldn’t recommend you too either. Having had a look at the recent reviews too, it appears like others have had similar experiences to mine.