Most recent reviews
Tracy
Dealer
Oct 21, 2024
I am extremely disappointed with my recent purchase from this dealership. The car I bought reeked of urine, and it was obvious they attempted to mask the odour with excessive air freshener. This was only a short-term fix This not only failed to cover up the smell but made it worse about 1 hour into our journey back home.
My family and I had to endure the unpleasant journey home in a car stinking of urine, and the overwhelming air freshener fumes triggered my partner's asthma. This experience was beyond frustrating and unacceptable.
To add insult to injury, I had to pay out of pocket for a professional deep clean, and I still have to take the car back as the smell persists. This is not the level of service I expected.
I also asked for a walk-around video of the car showing any defects, scratches, scuffs, etc. A video was sent but did not show any of the scuffs and scratches that the car had both internally and externally.
It’s now clear why they pressured my family (including my 8 and 12-year-old daughters) to write a review before we left the dealership with the car. This was an awful experience, and I am extremely disappointed and disgusted with the level of service I received.
Simon Foster
Dealer
Dec 2, 2022
Absolutely horrendous dealership! You'd be best advised to stay well clear of these conmen. Bought an Audi A6 from them and paid £400 for the privilege of having it delivered. The following day I discovered that the vehicle was leaking engine oil. I took it to a local garage for inspection to discover that 2 sump studs had been sheared off in the engine block. Contacted the After Sales Manager who asked if I'd like to return it to be repaired. I told him I'd be returning it for a refund. Apparently it was serviced and had an AA Inspection before being sold yet the mechanic missed the missing engine tray and oil pouring out the sump seal. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP. You've been warned! This company DO NOT check their vehicles before they are sold and the mechnacis are cowboys. After Sales could not care less once they have your money. AVOID! AVOUD! AVOID!