Quality Part X Ltd Stevenage

where to start, the problems that this car has in endless, firstly when I walked around and found out it had 2 missing features they had previously mentioned on their auto trader page wasn't actually on the car they blamed auto trader for adding those in. at that point I really needed a new car and wasn't too bothered with not having wireless charging or an electric boot. after the purchase and on my long drive back home I noticed the vibrations in the car at high speeds was unbearable, this then led me to inspect and found out the summer tyres they claimed to have on where in fact only on the right hand side of the vehicle, the left hand side happened to have winter tyres, not only that but every single tyre was a different brand and tread pattern. I then noticed they didn't give me the floor mats, after asking about those and seeing them in the description (AMG embroided) they said they don't give the mats out as part of the sale due to hygiene reasons. the boot cover was also missing and they claimed to never sell that with the car either. the car is still linked to the previous owner so now I need to take it to a Mercedes dealer to rectify. the tyre this morning had deflated (probably due to being a random skip find). now I am battling to get a hold of anyone to have a phone call. emailed their aftercare and they responded very defensively and denied my rights to a full refund. the only option they were willing to do was if I drove back 2 and a half hours to their site for someone to look and maybe balance the wheels, which is still not going to fix the four completely different wheel brands/tread patterns of a random summer/winter tyre mix match. the windscreen wash was just water and I was given 5 litres of fuel to go on my way even though they have a £299 admin fee, no idea where that money goes as its not on the car wash as I have streaks everywhere. the staff were all shouting at each other as they were chasing customers that decided to leave. I wish I had followed them. in short I would highly recommend you do NOT buy a car from here and look elsewhere. the follow up care is horrendous if you are unlucky enough to have any issues let alone multiple. they are very deceitful and compulsive liars, I would be very vigilant with any description they say about their stock and any future promises they say.

Terrible experience. Untrustworthy. Drove over 200 miles to collect a car that was told was in VGC. Only to find that the body work had multiple, badly patched up damages. Dealer should have been honest & advertised this on the listing. Don't trust this dealer!!

Avoid This Dealer – Misleading Sales & No After-Sales Support I strongly advise against purchasing a vehicle from this dealer. My experience has been incredibly frustrating, marked by misleading sales tactics, a lack of accountability, and poor after-sales service. Before purchase, I was assured the car had been serviced and checked and was “ready to be driven away”. However, after agreeing to buy the car, I was suddenly told that it actually hadn’t been serviced or checked and that I would either need to wait or return on another day if I wanted this done. Additionally, the vehicle had not undergone a proper safety inspection and had damage not shown in the online photos. Shortly after purchase, the vehicle developed serious transmission issues. While these issues were theoretically covered under warranty, the company provided no meaningful support. I was told I could return the vehicle—but only at my own expense—and was given an appointment two weeks later to drop it off. Alternatively, I was told I could take it to a local garage at my own expense for a diagnostic, after which management would review and consider repair costs. Wanting to resolve the issue faster, I paid for the diagnostic and sent the report to the company. At that point, customer service and management stopped responding entirely. Left with a vehicle that was unsafe to drive and no means of getting it back to them, I had no choice but to pay for the essential repairs myself. Once the work was completed, the company refused to contribute, claiming it wasn’t done at their garage and wasn’t pre-approved—despite their own lack of engagement. To make matters worse, the inspection also revealed other safety and maintenance issues that were not reported in their AA multipoint check. After-sales support is virtually non-existent—they refuse to answer phone calls and will only communicate via text. Their basic warranty offers less protection than statutory consumer rights, and they repeatedly refer to it in an attempt to avoid their legal obligations after selling a faulty vehicle. Be wary of the positive reviews—this dealer actively encourages customers to leave a review immediately after taking payment, before any real issues can surface. Think critically about what you read. I’ve bought used cars before and encountered problems, but reputable dealers resolve issues fairly and professionally. This dealer does not. If you're lucky, you might buy a car without problems—but if anything goes wrong, expect stress, expense, and zero support. Avoid this dealer.

I am extremely disappointed with my recent purchase from this dealership. The car I bought reeked of urine, and it was obvious they attempted to mask the odour with excessive air freshener. This was only a short-term fix This not only failed to cover up the smell but made it worse about 1 hour into our journey back home. My family and I had to endure the unpleasant journey home in a car stinking of urine, and the overwhelming air freshener fumes triggered my partner's asthma. This experience was beyond frustrating and unacceptable. To add insult to injury, I had to pay out of pocket for a professional deep clean, and I still have to take the car back as the smell persists. This is not the level of service I expected. I also asked for a walk-around video of the car showing any defects, scratches, scuffs, etc. A video was sent but did not show any of the scuffs and scratches that the car had both internally and externally. It’s now clear why they pressured my family (including my 8 and 12-year-old daughters) to write a review before we left the dealership with the car. This was an awful experience, and I am extremely disappointed and disgusted with the level of service I received.

Absolutely horrendous dealership! You'd be best advised to stay well clear of these conmen. Bought an Audi A6 from them and paid £400 for the privilege of having it delivered. The following day I discovered that the vehicle was leaking engine oil. I took it to a local garage for inspection to discover that 2 sump studs had been sheared off in the engine block. Contacted the After Sales Manager who asked if I'd like to return it to be repaired. I told him I'd be returning it for a refund. Apparently it was serviced and had an AA Inspection before being sold yet the mechanic missed the missing engine tray and oil pouring out the sump seal. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP. You've been warned! This company DO NOT check their vehicles before they are sold and the mechnacis are cowboys. After Sales could not care less once they have your money. AVOID! AVOUD! AVOID!

Traveled nearly 200 miles and i must say the car was pictured well the photographer gets 10/10 marks from me waste of a journey.