Quality Part X Ltd Stevenage

Terrible experience. Untrustworthy. Drove over 200 miles to collect a car that was told was in VGC. Only to find that the body work had multiple, badly patched up damages. Dealer should have been honest & advertised this on the listing. Don't trust this dealer!!

Avoid This Dealer – Misleading Sales & No After-Sales Support I strongly advise against purchasing a vehicle from this dealer. My experience has been incredibly frustrating, marked by misleading sales tactics, a lack of accountability, and poor after-sales service. Before purchase, I was assured the car had been serviced and checked and was “ready to be driven away”. However, after agreeing to buy the car, I was suddenly told that it actually hadn’t been serviced or checked and that I would either need to wait or return on another day if I wanted this done. Additionally, the vehicle had not undergone a proper safety inspection and had damage not shown in the online photos. Shortly after purchase, the vehicle developed serious transmission issues. While these issues were theoretically covered under warranty, the company provided no meaningful support. I was told I could return the vehicle—but only at my own expense—and was given an appointment two weeks later to drop it off. Alternatively, I was told I could take it to a local garage at my own expense for a diagnostic, after which management would review and consider repair costs. Wanting to resolve the issue faster, I paid for the diagnostic and sent the report to the company. At that point, customer service and management stopped responding entirely. Left with a vehicle that was unsafe to drive and no means of getting it back to them, I had no choice but to pay for the essential repairs myself. Once the work was completed, the company refused to contribute, claiming it wasn’t done at their garage and wasn’t pre-approved—despite their own lack of engagement. To make matters worse, the inspection also revealed other safety and maintenance issues that were not reported in their AA multipoint check. After-sales support is virtually non-existent—they refuse to answer phone calls and will only communicate via text. Their basic warranty offers less protection than statutory consumer rights, and they repeatedly refer to it in an attempt to avoid their legal obligations after selling a faulty vehicle. Be wary of the positive reviews—this dealer actively encourages customers to leave a review immediately after taking payment, before any real issues can surface. Think critically about what you read. I’ve bought used cars before and encountered problems, but reputable dealers resolve issues fairly and professionally. This dealer does not. If you're lucky, you might buy a car without problems—but if anything goes wrong, expect stress, expense, and zero support. Avoid this dealer.

I am extremely disappointed with my recent purchase from this dealership. The car I bought reeked of urine, and it was obvious they attempted to mask the odour with excessive air freshener. This was only a short-term fix This not only failed to cover up the smell but made it worse about 1 hour into our journey back home. My family and I had to endure the unpleasant journey home in a car stinking of urine, and the overwhelming air freshener fumes triggered my partner's asthma. This experience was beyond frustrating and unacceptable. To add insult to injury, I had to pay out of pocket for a professional deep clean, and I still have to take the car back as the smell persists. This is not the level of service I expected. I also asked for a walk-around video of the car showing any defects, scratches, scuffs, etc. A video was sent but did not show any of the scuffs and scratches that the car had both internally and externally. It’s now clear why they pressured my family (including my 8 and 12-year-old daughters) to write a review before we left the dealership with the car. This was an awful experience, and I am extremely disappointed and disgusted with the level of service I received.

Absolutely horrendous dealership! You'd be best advised to stay well clear of these conmen. Bought an Audi A6 from them and paid £400 for the privilege of having it delivered. The following day I discovered that the vehicle was leaking engine oil. I took it to a local garage for inspection to discover that 2 sump studs had been sheared off in the engine block. Contacted the After Sales Manager who asked if I'd like to return it to be repaired. I told him I'd be returning it for a refund. Apparently it was serviced and had an AA Inspection before being sold yet the mechanic missed the missing engine tray and oil pouring out the sump seal. DO NOT BUY A USED VEHICLE FROM THIS DEALERSHIP. You've been warned! This company DO NOT check their vehicles before they are sold and the mechnacis are cowboys. After Sales could not care less once they have your money. AVOID! AVOUD! AVOID!

Traveled nearly 200 miles and i must say the car was pictured well the photographer gets 10/10 marks from me waste of a journey.