Rosewood Motor Company

Very very disappointed he promised the world two you but px a car that had finance on took him 3 months two pay it they sold the car two somwhone els shocking experience never agen

Stay well clear of this company, Rich is a compulsive liar I would not trust him. I purchased a car from him, which I believe had no checks or anything before they put this up for sale. The car was returned after driving less than 100 miles. The car started flashing like a christmas tree, and the power steering went nothing electrical worked in the car, which we had to get towed back to him, lucky no-one died in it. It was a death trap. To be told off Rich, it's just the battery, which i was told it's more than just the battery from someone else which you can understand all my confidence had went in the car, so as you can imagine i didnt want the car back after this had happened. They told me I would have a full refund within 14 days, I have the proof of this by email. After six weeks, I am still waiting for some of the money back as I have been paid in drips and drabs, which I add is still a lot outstanding to me. Bearing in mind, he has sold the car again, so he has had the money twice for the same car. I have numerous messages from him promising me that the full money will be this day n that day (which i have kept every message), but still not the full amount back to me. I am now speaking to citizens advice, trading standards, and the financial services ombudsman as this is appalling how you can treat customers like this. Nowt but a liar comes a cross as all nice and understanding known fine well what he is doing. I have given him the benefit of the doubt on numerous occasions, I advised him what I will be doing, seeking advice from the above companies and also posting this all over social media. All the messages will be posted, and you can see why I am so frustrated with this.

Complete joke, avoid these knobs, waiting 2 months for my refund so my bank is dealing with them, they made it harder for themselves the idiots

Very disappointing. Was told car had two keys then only one was handed over. Battery caput on 3rd day of having car. No signed warranty. Said they would bring warranty to my parent's house and never showed. No phone call or explanation provided. The only thing good was the lip service from these guys!!

Bought a car from Rosewood Motor Company a few months ago. Richard made the buying experience very easy, no hard sell at all, and he answered all my questions. Only have one problem - I had noticed the wheel trims were quite damaged and Richard promised to replace them. When I picked up the car they hadn’t been replaced and when I queried this Richard said he had ordered some and he would let me know when he received them so I could call round and get them fitted. I’ve sent numerous emails and left a couple of phone messages but have had no response from Richard. Very disappointed as he made the initial buying experience so easy.