The Roxburghe Group

Under no circumstances pay them £500 to reserve a vehicle, you will not get it back if for any reason you are unable to buy the car. They will not refund and they don’t tell you that when they take your money. Read the negative reviews from independent sites.

UPDATE FROM MY ORIGINAL REVIEW OVER 2 MONTHS AGO NOW [ 19TH JULY 2024 ] MY ORIGINAL REVIEW IS ON GOOGLE MY REVIEW NAME IS J30 PLEASE READ MY GOOGLE REVIEW FOR ALLOT MORE INDEPTH INFORMATION AVOID THIS COMPANY GO ELSEWHERE GO TO A MAIN DEALER AS SEEN ON TV YOU GET MORE COVER WITH THEM I MADE THIS MISTAKE SO I URGE YOU PLEASE LOOK AT ALL LOW REVIEWS AS A PRIORITY AND GO FROM THERE IF ID READ THEM ID NOT HAVE BOTHERED SALES TEAM LIED TO ME FROM THE DAY I GOT THERE TO LOOK AT THE CAR HERE BELOW IS A TIME LINE OF THE ISSUE 23/2/24 Car purchased GOT HOME 23/2/24 seatbelt tampering reported THE BELTS HAD BEEN CUT FROM THE SENSORS TAPED UP AND TUCKED UNDER THE SEAT 8/4/24 seat belt clips replaced 7/6/24 reported of the car having warning lights =Engine fault seek repair + Emissions fault And a rattling noise coming from under the car And reports of car lagging and not changing gears properly 10/6/24 a follow-up email listing a range of issues iv had with the car as followed 1. Was the wiring on the seatbelts had been removed, therefore no warning lights or beeping to say the belt wasn't connected 2. Clonking unde the car when driving I have been advised that it could be the suspension arm Yet the MOT advises this as an advisory and when I spoke to the sales person I was told this had been done This has been going on for around 2 months 3. Doors both rear doors are stiff and can be hard to close once opened again I told the salesperson on the day about this and I was told that the doors would get easier to close and they are only stiff due to being stored / not used 4. Touch screen when connected via Android auto (original phone lead) plays up local runs aren't too bad but going further afield the screen looses connection then reloads then drops again and then in the end I disconnect the phone and use my phone holder instead 5. the parcel shelf was missing a peg from the holder to hold it in place again, not a big one. 6. The car drags when I'm driving it's slow and takes a moment to catch up with the car over revving as the gears aren't moving up so have to press the steering wheel to get it to the correct gear 7. Warning light engine management light emission light and messages saying starting not possible in 700 miles 27/6/24 Diagnostic carried out by roxburghe I was told they cleared the fault codes and it's the adblue injector that needs replacing they said it was cleaned and put back in and fault code was removed I was told to get back in touch if the lights come back on I was told nothing can be done about the doors apart from a bit of grease I was told the car was test drove and couldn't hear rattling 14/7/24 Blown turbo Towed home by RAC 19/7/24 Contacted roxburghe, who didn't want to help Section 75 filed with creation finance Multiple 1* reviews left by myself Contacted by manager at roxburghe in regards to reviews, then told they will sort it out I asked if I was being billed and was told I don't think so 19/7/24 Car towed by reliable recovery on behalf of roxburghe after 2 no-shows due to mechanical issues 22/7/24 Email sent to roxburghe asking for an update to be told they are waiting on a response from the garage 26/7/24 Another email was sent to roxburghe asking if there's any news the car has been gone 1 week Response saying they have confirmed it's the turbo and anticipate the repair will be done on the 1st of August 9/8/24 After contacting roxburghe via email, I'm informed there was a delay on the turbo it will be done Thursday next week [15th Aug ] 29/8/23 After MANY emails asking for updates and who is repairing the car iv been informed that the turbo ordered was the wrong one they are ordering another if it isn't done by the 4th of September they will order the part from the manufacturer [[ VAIXHALL ]] TO DATE TOTAL TIME WITHOUT A CAR IS 70 DAYS and still no repair or knowledge of the repairing company I believe due to me filing a SECTION75 against the company they're holding