Vision Motors Direct Ltd

Absolutely shocking and rude, car advertised failed mot on excessive corrosion of the sub frame. Refused to refund deposit when lost faith in the car. Lots of unnecessary pressure to continue with the sale. Many excuses given. Best to avoid and keep your money and look elsewhere. Read the small print carefully. **Update** review is accurate and still stands. The deposit refund was asked for before any work was carried out after it failed the mot. You wouldn't accept the cancellation and continued to go ahead yourselves. I will be taking this matter further and getting legal advice. To add to your comment. Anyone wanting to see the shocking video of the repair.. please get in touch. Certainly open your eyes to the quality in question. ** Update** I informed you, when the car failed that i wanteda refund andthat I didn't want to go ahead. My review still stands.

UPDATE. DONT EVEN BOTHER. Spend your money somewhere else. Gregg just tells you what you want to hear but doesn’t back it up. **Gregg agreed on the price my garage would charge to fix the issues Greggs garage caused. Gregg said to pay out of my pocket and send him the receipts and would pay for the cost of the valet that they still hadn’t done. I did this had to wait over to weeks for the part refund till owe me some for Gregg to say his manager will only pay what they paid me. Despite Gregg agreeing before I paid. Said he’ll get back to me 2 and a half weeks later. After ringing every few days still no answer or call from Gregg. ** Shocking at best. Bought a Peugeot from them. All seemed good. Received the car in 3 days. Unfortunately the guy that brought it on a truck said he’d fetched it from the valet’s. Car seats were soaking wet. Receipts from previous owner tucked in visor (which I showed Mitchel the receipts when I dropped my car back with them). Dirt on head rests, roof, visors. Seat belts. So all they did was soak the seats. Took 5days to dry due to the weather being wet. Rang them spoke to Gregg who said they’ve had this issue a few times. Told him I was taking the car to my local garage for a check over as I’d not seen the vehicle. Was told I wouldn’t need to as the cars been checked. For my garage to tell me and showed pictures that both front tires were very low and bald in places. Which I saw myself on taking it. Both front brakes excessively corroded and both pads had compound breaking up and cv boot was cracked. Told Gregg this so I had to drive the car to them from Lincoln to at Helen’s at my cost as Gregg said they would have to and they wouldn’t collect the car or pay me any petrol costs. I did this. They dis lend me a car though. On arrival was told my a member of Greggs staff told me cars with 6 months and above mot aren’t checked. Although Gregg said they were and the faults with mine would also say it wasn’t checked. The car they lent me had no heating as that was broken. Was a joy to drive with the frosty cold days. So that car also wasn’t checked before lending it out. Finally got my car back after 3 weeks. After having to call daily to find out what was going on with it to be told different things each time I rang and that Gregg would call me back as well. Several times as well by Gregg himself. Which doesn’t as they lack the ability to call back. Told be told by Gregg himself he was busy, forgot or was in court that day. On receiving my car back still wasn’t valeted as promised by Gregg. As wasn’t done correctly when I received it and smelled of cigarette smoke. So clearly was driven by someone who had been smoking in it. Which I find disgusting as I don’t smoke myself and have never let anyone smoke in my car. Although they had taken previous owner’s receipts out. I got my car back seven days ago and have been calling about the issue spoke with Mitchel who said he would inform Gregg and get he to call me I’ve rang every other day to be told Greggs in with a customer and they will get him to call me and he still hasn’t. Also on the occasion when Gregg was helpful or seemed to be I told him I’m still within my cancellation rights. For Gregg to say cancel then it’ll make my life easier. I’ll ring them and cancel it for you. So great customer service from the manager. The only people that’s made this sale ok is Mitchel and Omar both fantastic. It’s just a pity about management’s ability to back things up. So I’m currently waiting for Gregg to call me back.I recommend if buying a car from them take it to your own garage for them to check it over for any faults as soon as it arrives.also had to contact finance company to chase them up as they’d tell me one thing and the finance company something else.